Karolina Obirek
Etobicoke,ON
Summary
To obtain a position that leverages my strong organizational skills, educational background, and ability to work well with others. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
9
9
years of professional experience
Work History
Telecommunications Sales Representative
Provincial Smart Home Services
10.2023 - 04.2024
- Maintained detailed records of all projects, documenting each aspect from start to finish for future reference or adjustments as needed.
- Established strong relationships with clients to promote trust, loyalty, and repeat business opportunities.
- Conducted post-installation follow-ups with clients to ensure continued satisfaction and address any potential issues or concerns.
- Delivered exceptional customer support by promptly addressing concerns or inquiries related to their smart home systems.
- Educated clients about potential energy savings by utilizing efficient heating, cooling, lighting, and appliance control strategies within their smart homes.
Waitress/Shift Supervisor
Best Western Premier Hotel
03.2017 - 09.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Mentored new hires and interns, sharing knowledge and expertise to foster a collaborative and supportive workplace culture.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Sales Representative
Innovative Vision Marketing
02.2015 - 01.2017
- Worked on various projects, including selling newspapers for Reliance Home Comfort and booking appointments for Just Energy Solar
- Recognized for customer excellence
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit and set up payment methods.
Education
Madonna Catholic Secondary School
Toronto, ON12.2015
Don Bosco Catholic Secondary School
Toronto, ON12.2014
Skills
- Persistent and dedicated; committed to completing tasks
- Proactive go-getter; welcomes any assigned task
- Efficient worker
- Organized, positive, and creative
- PC literate; knowledgeable in Outlook and Microsoft
- Cross-selling techniques
- Cold-calling
Volunteer Experience
Forever Home Cat Rescue, Greeted and provided details about cats to customers Groomed, cared for, and fed cats and kittens
Timeline
Telecommunications Sales Representative
Provincial Smart Home Services
10.2023 - 04.2024
Waitress/Shift Supervisor
Best Western Premier Hotel
03.2017 - 09.2023
Sales Representative
Innovative Vision Marketing
02.2015 - 01.2017
Madonna Catholic Secondary School
Don Bosco Catholic Secondary School
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