Aastha Aswal
Scarborough,ON
Summary
Bilingual (Spanish & English) Commerce graduate with extensive experience in executive support, customer service, and project coordination across diverse sectors, including global mobility and education. Adept at managing administrative tasks, preparing documents and presentations, and building strong relationships with internal and external stakeholders. Highly skilled in handling confidential information, risk management, and ensuring compliance with policies and regulations. Strong organizational skills, proactive communication, and a commitment to fostering a customer-focused, high-performance work culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Global Mobility Agent - Spain Market
Jobbatical OÜ
11.2023 - Current
- Provide comprehensive support in managing relocation cases, preparing immigration documentation, and liaising with internal and external partners.
- Gather and verify information for clients, ensuring alignment with internal policies.
- Coordinate logistics for client accommodations and settling-in consultations, demonstrating strong organizational skills and attention to detail.
- Act as the primary point of contact for Spanish-speaking clients, fostering relationships and ensuring clear communication.
- Work independently and use discretion when dealing with sensitive information, managing confidential documentation efficiently.
English Language Assistant
Spanish Ministry Of Education, Culture and Sport
10.2021 - 05.2023
- Supported educators by creating customized lessons and materials to enhance student language skills.
- Managed classroom communications, arranged meetings, and collaborated with educators to design presentations.
- Conducted assessments and provided feedback, demonstrating attention to detail in both written and verbal communication.
- Participated in team-building activities, contributing to a positive work environment.
Spanish Tutor
Freelancer
11.2019 - 04.2023
- Provided professional Spanish language instruction to individuals and teams, including business language skills and conversational fluency.
- Fostered long-term relationships with clients through high-level customer service, ensuring satisfaction with services and supporting their language learning goals.
Spanish Subject Matter Expert
Innodata
02.2021 - 01.2022
- Contributed to content moderation projects, including tweet topic annotation, classification, and labeling.
- Ensured compliance with Twitter's content guidelines, using discretion when dealing with sensitive information.
- Collaborated with teams to enhance the relevance and quality of Spanish-language content.
Spanish Language Expert
I Energizer
01.2020 - 04.2020
- Assisted Spanish-speaking customers with inquiries and resolution of issues related to Credit One Bank, providing exceptional customer service.
- Handled confidential information and ensured compliance with internal policies.
- Worked closely with the customer service team to monitor, track, and report customer feedback, contributing to operational improvements.
Education
Bachelor's of Commerce - Finance And Accounting
University of Delhi
Delhi, India08-2019
Skills
- Bilingual (Spanish & English, Advanced Proficiency)
- Customer Relationship Management
- Executive Support & Administrative Assistance
- MS Office (Word, Excel, PowerPoint)
Accomplishments
- Successfully managed over 90 relocation cases, ensuring timely immigration documentation and smooth transitions for international clients, resulting in 100% client satisfaction.
- Acted as the key liaison with external partners and service providers, strengthening relationships and reducing overall service delays by 20% through clear communication and proactive issue resolution.
- Successfully handled over 200 customer queries in Spanish for Credit One Bank, improving client satisfaction by 20% through effective issue resolution.
Languages
- Spanish (Advanced - C1)
- English (Advanced - C1)
- Hindi (Advanced - C1)
- French (Intermediate - A2)
Certification
- DELE B2 Certification (Spanish Language & Literature)
Spanish Ministry of Education, Spain | Feb 2021 - French Diploma A2
Zénith School of Foreign Languages | Aug 2023 - French Diploma A1
Efrench School | Apr 2023 - Spanish Diploma B2.4
Instituto Cervantes, Embassy of Spain | Dec 2019
Timeline
Global Mobility Agent - Spain Market
Jobbatical OÜ
11.2023 - Current
English Language Assistant
Spanish Ministry Of Education, Culture and Sport
10.2021 - 05.2023
Spanish Subject Matter Expert
Innodata
02.2021 - 01.2022
Spanish Language Expert
I Energizer
01.2020 - 04.2020
Spanish Tutor
Freelancer
11.2019 - 04.2023
Bachelor's of Commerce - Finance And Accounting
University of Delhi
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