Md Farhan Fuad Alam
Scarborough,ON
Summary
Master of Management graduate from Trent University with expertise in customer service, sales, and relationship management. Proven ability to establish trusted client relationships and identify customer needs, resulting in enhanced satisfaction and retention. Committed to a long-term career in the insurance industry, utilizing strong interpersonal, analytical, and problem-solving skills to assist clients in achieving personal insurance objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
Walmart
Toronto, Ontario
05.2024 - Current
- Delivered exceptional customer service by assisting clients with product inquiries and resolving concerns.
- Supported sales growth through tailored recommendations that addressed customer needs.
- Applied strong communication and problem-solving skills to navigate diverse customer interactions.
- Resolved customer complaints promptly and professionally, fostering overall satisfaction.
- Built lasting customer relationships through attentive service and support.
- Assisted customers in selecting products and provided effective guidance on inquiries.
- Trained new associates on store operations, policies, and procedures thoroughly.
- Participated in team meetings to strategize product promotions and enhance sales initiatives.
E-Commerce Owner
Cartera
Dhaka
01.2023 - 03.2023
- Built and managed online retail business, overseeing product sourcing, supplier negotiations, and logistics.
- Executed marketing campaigns on Facebook and Instagram to drive brand awareness and sales.
- Handled client inquiries and order fulfillment, enhancing customer loyalty through effective support.
- Developed expertise in business operations, relationship management, and digital sales strategies.
- Created promotional campaigns for new products and special offers to increase sales.
- Promoted brand identity on social media platforms, boosting visibility and revenue.
- Analyzed customer feedback to identify areas for improvement in e-commerce platform.
- Processed payments through electronic transaction services, ensuring precise financial handling.
Education
Master of Management - Business Administration And Management
Trent University
Durham, ON05-2025
BBA - HR Management
Independent University Bangladesh
Dhaka, Bangladesh 01-2022
Skills
- Customer service and engagement
- Sales strategy development
- Record and file management
- Relationship management
- Task prioritization
- Transaction processing
- Sales techniques
Certification
- IELTS (general)- Band 8.0
Languages
English
Professional
Timeline
Associate
Walmart
05.2024 - Current
E-Commerce Owner
Cartera
01.2023 - 03.2023
Master of Management - Business Administration And Management
Trent University
BBA - HR Management
Independent University Bangladesh
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