Provide comprehensive support in managing relocation cases, preparing immigration documentation, and liaising with internal and external partners
Gather and verify information for clients, ensuring alignment with internal policies
Experience working with a global team and assisting clients across North America and Europe
Coordinate logistics for client accommodations and settling-in consultations, demonstrating strong organizational skills and attention to detail
Act as the primary point of contact for Spanish-speaking clients, fostering relationships and ensuring clear communication
Work independently and use discretion when dealing with sensitive information, managing confidential documentation efficiently
English Language Assistant
Spanish Ministry Of Education
10.2021 - 05.2023
Supported educators by creating customized lessons and materials to enhance student language skills
Managed classroom communications, arranged meetings, and collaborated with educators to design presentations
Conducted assessments and provided feedback, demonstrating attention to detail in both written and verbal communication
Participated in team-building activities, contributing to a positive work environment
Spanish Tutor
11.2019 - 04.2023
Provided professional Spanish language instruction to individuals and teams, including business language skills and conversational fluency
Fostered long-term relationships with clients through high-level customer service, ensuring satisfaction with services and supporting their language learning goals
Spanish Subject Matter Expert
Innodata
02.2021 - 01.2022
Contributed to content moderation projects, including tweet topic annotation, classification, and labeling
Ensured compliance with Twitter's content guidelines, using discretion when dealing with sensitive information
Collaborated with teams to enhance the relevance and quality of Spanish-language content
Spanish Language Expert
I Energizer
01.2020 - 04.2020
Assisted Spanish-speaking customers with inquiries and resolution of issues related to Credit One Bank, providing exceptional customer service
Handled confidential information and ensured compliance with internal policies
Worked closely with the customer service team to monitor, track, and report customer feedback, contributing to operational improvements