Jyothi Maria Saji
Scarborough,Canada
Summary
Results-driven IT professional with a Post Graduate Diploma in DevOps and extensive experience in software testing, cloud computing, and data analysis. Proficient in SQL, Java, Selenium, and Jira, with demonstrated success in optimizing processes and managing workflows. Recognized for strong leadership, effective communication, and problem-solving skills, committed to delivering high-quality technical solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead (Support & Retail)
Dollarama, Toronto
08.2023 - Current
- Delivered exceptional technical support, enhancing operational efficiency and customer satisfaction.
- Facilitated inventory management processes, ensuring accurate stock levels and availability.
- Executed cash handling procedures, maintaining financial integrity and accountability during transactions.
- Coordinated staff scheduling, optimizing workforce allocation to meet operational demands.
- Resolved POS system issues promptly, minimizing downtime and maintaining service continuity.
- Addressed basic IT concerns, supporting a seamless technological environment for staff and customers.
- Trained new team members on operational protocols, fostering a knowledgeable and efficient workforce.
Analytics & Data Integration Intern
Dymatrix Technologies, Toronto
10.2022 - 12.2022
- Supported cloud infrastructure and optimized data pipelines
- Troubleshot Data processing and collaborated on AP integration
- Assisted in system performance and reporting improvements
Software Developer in Testing
UST Global, Kochi
08.2021 - 08.2022
- Executed 750 + automatic / manual tests with Java, Selenium, Junit
- Tested SQL & MongoDB databases, reported critical issues
- Collaborated in Agile teams using Jira for bug tracking and resolution
Education
Post Graduate - DevOps for Cloud Computing
Lambton College
Toronto01.2024
Bachelor of Technology - Electronics and Communication Engineering
Rajagiri School of Engineering & Technology
Kochi01.2021
Skills
- SQL
- Python
- MS Office(Excel, Powerpoint)
- Jira & Ticketing Tools
- Project Management
- Selenium
- Agile
- Business Analyst
- Customer Support
Websites
LANGUAGES
English
Native or Bilingual
Malayalam
Native or Bilingual
Certification
Business Analytics for Management Decision,
Excell Skills for Business Essentials,
Initiating and Planning Projects,
Soft Skills for Business Negotiation and Marketing Strategies
Timeline
Team Lead (Support & Retail)
Dollarama, Toronto
08.2023 - Current
Analytics & Data Integration Intern
Dymatrix Technologies, Toronto
10.2022 - 12.2022
Software Developer in Testing
UST Global, Kochi
08.2021 - 08.2022
Bachelor of Technology - Electronics and Communication Engineering
Rajagiri School of Engineering & Technology
Post Graduate - DevOps for Cloud Computing
Lambton College