AARYAN VERMA
Canada
Summary
Results-driven sales and customer service professional with a proven track record in understanding client needs, providing tailored solutions, and delivering exceptional service to drive customer satisfaction and business growth. Experienced in cold calling, pipeline management, and utilizing CRM tools like Salesforce to optimize sales strategies. Skilled in lead qualification and conversion, with a strong focus on building lasting relationships with both B2B and B2C clients. Adaptable and goal-oriented, committed to enhancing the customer experience while achieving sales and service targets. Dedicated to continuous professional development, ensuring a customer-first approach that aligns with organizational goals and fosters long-term client loyalty.
Overview
2
2
years of professional experience
Work History
Technical Sales Specialist
LG Home Comfort
12.2024 - Current
- Successfully managed 200-300 inbound and outbound calls per day, converting 85% of leads into scheduled consultations
- Recognized for delivering exceptional customer service, maintaining a 90% customer satisfaction rating by addressing concerns effectively and ensuring a seamless booking process
- Developed strong rapport with potential clients, overcoming objections and educating homeowners on energy-efficient HVAC solutions, contributing to increased trust and a 20% boost in closing rates
Supervisor/Keyholder
California Sandwiches
01.2023 - Current
- Successfully trained and mentored a group of 10 new staff members in a high-volume dining environment, emphasizing the importance of teamwork, guest care, and operational efficiency, leading to notable improvements in productivity and customer satisfaction
- Enhanced guest experiences by implementing training that focused on precise and warm transaction management, reducing service times, and instilling a culture of hospitality and memorable service among the team
- Fostered a culture of financial integrity and trust within the team through comprehensive training in cash-handling procedures and customer service excellence, achieving a 100% accuracy rate in transactions and enhancing the overall guest trust
Outbound Telecom Sales Associate
Inkeros (Telus)
05.2024 - 11.2024
- Achieved a high conversion rate of 25% through effective objection handling and tailored solutions, resulting in increased revenue generation
- Recognized for outstanding customer service delivery, maintaining a customer satisfaction rate of 95% by resolving inquiries promptly and effectively
- Consistently exceeded monthly sales targets by effectively promoting telecommunications products and services
- Creating relations with the customer by building good rapport and reducing skepticism
Sales Associate
Aldo
05.2023 - 08.2023
- Elevated guest loyalty and received commendable feedback by offering personalized service, successfully guiding customers in their selections to meet their specific preferences and needs
- Achieved a 15% increase in average transaction value and a notable rise in store visits by enhancing the store environment and merchandise presentation, contributing to a welcoming and efficient shopping experience
- Played a key role in surpassing sales objectives through collaborative promotion efforts, showcasing strong teamwork and communication, which directly contributed to substantial revenue growth
Education
Business Diploma - General
Sheridan College
Mississauga, ONSkills
- Deal closing
- Key account management
- Strategic partnerships
- Solution selling
- Cold calling
- Tactical Communication Abilities
- Sales training and leadership
- Relationship building and networking
Timeline
Technical Sales Specialist
LG Home Comfort
12.2024 - Current
Outbound Telecom Sales Associate
Inkeros (Telus)
05.2024 - 11.2024
Sales Associate
Aldo
05.2023 - 08.2023
Supervisor/Keyholder
California Sandwiches
01.2023 - Current
Business Diploma - General
Sheridan College
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