Aakash Verma
Toronto,Ontario
Summary
Successful Business Administrator with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Westside
11.2022 - 10.2023
- Customer service for related queries and departments.
- Assisting in managerial operations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Customer Service Associate
Medlab Research
01.2021 - 09.2022
- Data Entry.
- Handled international clients and maintained smooth flow of operations.
- Coordinating with the suppliers regarding the orders, negotiating the price.
- To find and pursue possible leads in the hopes of finding new customers and interested parties
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Industrial Trainee
Hyatt Regency Chandigarh
10.2018 - 03.2019
- Assist in providing excellent customer service to guests by addressing inquiries, resolving issues, and ensuring guest satisfaction.
- Learn to manage front desk activities such as check-in, check-out, room reservations, and handling payments.
- Gain insight into housekeeping operations by participating in cleaning routines, room inspections, and ensuring cleanliness standards are met.
- Assist in restaurant and banquet operations, including taking orders, serving food and beverages, and maintaining cleanliness in dining areas.
- Support the coordination and execution of events, conferences, and meetings held at the hotel.
- Learn about sales techniques, promotional strategies, and marketing initiatives to attract guests and increase revenue.
- Assist with administrative tasks such as maintaining records, updating databases, and preparing reports.
- Work collaboratively with other team members to ensure seamless operations and a positive work environment.
- Adhere to company policies, procedures, and industry regulations related to hospitality operations and guest services.
- Participate actively in training sessions, workshops, and mentorship programs to enhance skills and knowledge in the hospitality field.
Education
MBA - International Business Management
Sheridan College
Mississauga, ON08.2024
BBA - Business Administration
Baba Saheb Ambedkar University
Gujarat, India03.2020
BBA - Hospitality
Cesar Ritz
Gujarat, India03.2020
Skills
- Customer Relationship Management
- MS Office
- Product Sales
- Satisfaction monitoring
- Customer Needs Assessment
- Appointment Coordination
- Complaint Handling
- Customer Engagement
- Shipping coordination
- Documentation and notes
- Relationship Building
- Inventory assistance
- Presentation Skills
- Team Collaboration
- Customer Service
- Direct Sales
- Order Processing
- Account Management
- Marketing
- Client Engagement
- Product Knowledge
- Professionalism
- Inbound Call Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Audit Certificate
- Import and Export
- Hospitality and Tourism Management
- CPR Certification.
Skill Profile
- Proficient in MS Office
- Adaptive and Multi-Tasker
- Team Collaboration
- Data Analysis
- Solution Based Approach
- Sales
- Time Management
- Marketing
- Project Management
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Executive
Westside
11.2022 - 10.2023
Customer Service Associate
Medlab Research
01.2021 - 09.2022
Industrial Trainee
Hyatt Regency Chandigarh
10.2018 - 03.2019
MBA - International Business Management
Sheridan College
BBA - Business Administration
Baba Saheb Ambedkar University
BBA - Hospitality
Cesar Ritz