Hi, I’m
AAISHA MCPHERSON
Whitby,ON
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
10
years of professional experience
Work History
Canada Border Services Agency
Senior Program/Project Support Clerk
04.2023 - Current
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed approximately 150+ client profiles daily
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management and email correspondence
- Supported colleagues with timely completion of daily tasks, ensuring smooth office operations.
Canada Border Services Agency
General Support Clerk
04.2022 - 04.2023
Job overview
- Handled sensitive information with discretion while maintaining confidentiality according to established protocols.
- Managed and prepared sensitive documentation for approximately 50+ clients per week
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Effectively utilized GCMS, NCMS, and CPIC systems
Non-Profit
Digital Content Creator
07.2017 - Current
Job overview
- Applied current editing and photography tools to tell great stories
- Created 3 pieces of content per week, using SEO keywords drawn from Google Analytics
- Strengthens content through proofreading and editing
- Develop original and innovative content through social listening and independent sources
- Created customized marketing materials to increase product awareness
- Edited and optimized pages of evergreen content to improve SEO ranking for specific keywords.
Tyndall Seniors Village
Recreation Coordinator
08.2016 - 10.2019
Job overview
- Prepared and distributed flyers, press releases and brochures to generate interest in established programs and events
- Boosted diversity of recreational offerings by developing and overseeing new health and wellness programs
- Designed wide variety of activities to stimulate interest, involvement and engagement of residents
- Performed assessments on activity programs to determine what specific activities were suitable
- Coordinated staff volunteers to supervise events and facilitate scheduled activities
- Researched, planned and organized mentally stimulating activities for individuals for ages of 50+
- Developed a monthly life enrichment calendar and published electronically and in print
- Worked with a nursing team to identify and document changes in patient mental acuity and physical abilities.
Woodhall Park Seniors Village
Recreation Coordinator (Student)
05.2016 - 08.2016
Job overview
- Factored-in abilities, needs and interests of participants in the development of events and programs
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
- Coordinated and led 5+ weekly physical, social and cognitive activities for both small and large groups
- Performed duties and provided service in accordance with established operating procedures and company policies
- Resolved complaints and issues involving both residents and employees.
PPL Aquatics
Recreation Coordinator
06.2015 - 08.2015
Job overview
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment
- Promoted fitness center programs such as youth and adult swim team programs
- Recruited average of 3 new participants each month
- Ensured all gym equipment was in optimal operating condition and instructed clients on proper use
- Greeted all members in professional and friendly manner
- Reviewed weekly sales Numbers and club statistics to identify areas for improvement
- Created and coordinated health and wellness activities and exercise programs
- Scheduled events in recreation facilities and monitored facility conditions.
City of Brampton - Gore Meadows
Fitness Instructor/Fitness Floor Staff (Student)
06.2014 - 08.2015
Job overview
- Greeted all members in professional and friendly manner
- Developed safe and effective exercise programs for all members
- Designed daily customized client programs to meet individual fitness needs
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment
- Conducted guided tours and informed guests about programs offered
- Provided exceptional customer service to obtain new clients through referrals
- Assisted clients in finding new ways to inspire healthier habits
- Worked directly with management department to brainstorm, discuss strategy and mitigate customer issues
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
Education
Durham College- Post-Grad CertificateOshawa, ON
Activation Coordinator in Gerontology from Recreation Therapy
10.2016
Humber College - College DiplomaToronto, ON
Fitness and Health Promotion from Fitness
06.2014
St. Edmund Campion S.SBrampton, ON
High School Diploma
01.2010
Skills
- Telephone etiquette
- Reporting and analysis
- Innovative program planning
- Process improvements
- Multitasking
- Attention to detail
- Excellent written and oral communication
- Microsoft Office proficiency
- Team collaborative skills
- Time management skills
- Proficient in GCMS, NCMS, ICES and ICON systems
- Filing systems
Timeline
Senior Program/Project Support Clerk
Canada Border Services Agency
04.2023 - Current
General Support Clerk
Canada Border Services Agency
04.2022 - 04.2023
Digital Content Creator
Non-Profit
07.2017 - Current
Recreation Coordinator
Tyndall Seniors Village
08.2016 - 10.2019
Recreation Coordinator (Student)
Woodhall Park Seniors Village
05.2016 - 08.2016
Recreation Coordinator
PPL Aquatics
06.2015 - 08.2015
Fitness Instructor/Fitness Floor Staff (Student)
City of Brampton - Gore Meadows
06.2014 - 08.2015
Durham College- Post-Grad Certificate
Activation Coordinator in Gerontology from Recreation Therapy
Humber College - College Diploma
Fitness and Health Promotion from Fitness
St. Edmund Campion S.S
High School Diploma
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