Navjot Kaur

• Coordinated meetings and functions for the program team, promoting collaboration among staff members.
• Maintained confidentiality of sensitive participant information by adhering strictly to privacy policies and established protocols.
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• Prioritizes, Processes, coordinates and transcribes physician's orders by copying information, completing required forms and/or entering information into the computer and distributing information; performs follow ups as necessary.
• Acts as communication link for the assigned area by contacting other facilities and departments including bed booking to exchange information regarding bed availability to assist admissions, discharges and patient transfers; arranges and receives patient test, receives/greets and/or direct visitors to appropriate area.
• Contributed to successful grant applications by researching funding opportunities and preparing supporting documentation.
• Assembles and maintain patients chart and/or record according to established procedures; transcribes patient data into applicable health record system; attaches patient document such as lab and/or special examination report to the chart; dismantles and forwards discharged patients records to Health Records department.
• Perform clerical duties such as data entry filing, compiling, preparing and maintaining statics including related reports,delivering and picking up items; maintain unit stationary and supply levels by monitoring stocks, preparing stores orders as directed
• Perform reception duties such as answering the phone call, taking messages, answering the routine inquires or referring as appropriate; opening and distributing mails as required.
• Orients new staff and students to unit by demonstrating procedures, answering questions and explain unit organization and layout; observes patient call signals and relay messages to appropriate staff as necessary.
• Accept calls from nursing staff regarding illness and/or absence from work and communicates information to nursing unit and appropriate person; calls in relief nursing staff based on pre determined guidelines and refers problems to manager or designate.
• Provided excellent customer service when interacting with clients.

• Greet and engage customers in a timely, professional and personable manner and respond to customer’s needs

• Maintain visible presence by wearing a Nordstrom provided security officer style uniform

• Responded quickly to emergencies, ensuring the safety of individuals and property.

• Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for visitors.

• Perform monitoring and surveillance activities

• Assess and assist in emergency situations

• Reduce and control loss of inventory through audits, training, and education

• Maintain a high level of confidentiality

• Taught new team members correct procedures for all areas of operations.
• Set positive example for team members by providing high-quality, efficient service.
• Promoted teamwork, customer focus, and commitment to meet performances metrics. ·
• Verified technical accuracy of course and directed learners to approved reference documentation. ·
• Followed training curriculum that emphasized expectations for and exceptional team associate. ·
• Employed wide range of teaching strategies, hand on activities and multimedia based techniques to keep training classes fresh and interesting. ·
• Immersed students in real world scenarios through the use of strategies such as role-playing and simulations.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Set positive example for team members by providing high-quality, efficient service.