Tamanna Khurana

Prepares and posts staff rotations and schedules for units by reviewing master rotations/flow sheets and transferring and extending information from master rotations; adjusts schedules to account for leaves of absences, vacancies, terminations and vacation and adjusts hours according to applicable collective agreements; identifies staff shortages and notifies units and/or Supervisor, Staffing Services.
Makes arrangements for relief staffing by receiving notification from staff and/or Staffing Services, recording calls and making any necessary calculations such as staff/patient ratios to determine availability of existing staff according to established procedures; contacts relief staff and forwards information to the Program Manager and Staffing Supervisor; responds to inquiries related to staffing issues and refers complex problems to the Staffing Supervisor, as required for resolution.
Allocates and calls in relief staff to fill vacancies resulting from unfilled positions such as shift changes, vacation, leaves of absence and sick leaves by utilizing a computerized staff scheduling system; processes requests in accordance with applicable collective agreements, prepares revised relief staff schedules and forwards to the Program Manager and Staffing Supervisor.
Prepares vacation charts for the program(s) and performs related duties such as gathering information related to staff vacation time; processes requests such as vacation, leave of absence, termination. maternity and parental leave by preparing documentation, making necessary calculations and forwarding to Program Manager for approval in accordance with unit procedures; enters approved vacation time into the computerized staff scheduling system, notifies staff of approved vacation time and requests further information from employees when vacation time is denied; identifies vacation and statutory days that must be used by year-end and notifies staff and the Program Manager, as required.
Maintains timekeeping records for the program(s) staff utilizing a computerized payroll system and submits information to Payroll; liaises with Payroll regarding inquiries and makes payroll adjustments, as required; responds to employee inquiries regarding the application of collective agreements such as vacation accumulation and pay policies.

* Registering new clients at our COVID 19 Assessment and Treatment Centers; * Books appointments, answers/directs incoming calls for staff; * Provides administrative duties such as preparing correspondence, reports and documents; * Inputs client information, and maintains registers utilizing various software and systems; and Prepares various informational/resource packages by designing, updating, photocopying, and collating packages/brochures for distribution.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.

• Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
• Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
• Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
• Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
• Supported successful project completion by coordinating resources, tracking progress, and ensuring deadlines were met.
• Increased team productivity with efficient scheduling and calendar management for staff meetings, appointments, and events.
• Established administrative work procedures to track staff's daily tasks.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.