YUXIN ZHONG
Surrey,British Columbia
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
06.2022 - Current
- Managed retail bank transactions for many accounts, ensuring strict compliance with and adherence to security protocol.
- Provided exceptional financial services to customers by accurately processing various banking transactions, including deposits, withdrawals, and transfers
- Maintained precise cash drawer balances and demonstrated in-depth knowledge of banking policies, procedures, and security protocols
Supervisor of Operation
Coco Fresh Tea & Juice
06.2020 - 06.2022
- Progressed from cashier to supervisory role, effectively leading team of 5 employees
- Demonstrated strong leadership by proactively managing inventory levels, upholding stringent quality standards, and enhancing customer experience.
Cashier
Cineplex
06.2019 - 02.2020
- Provided attentive customer service by efficiently processing daily transactions and addressing inquiries
- Collaborated with team members to maintain clean and organized work environment, enhancing customer satisfaction.
Education
Master of Business Administration (MBA) - International Business
Trinity Western University
Langley, BC04.2024
Bachelor of Business Administration (BBA) - Accounting & Finance
Trinity Western University
Langley, BC04.2022
Skills
- Financial Services Proficiency
- Collaboration and Communication
- Exceptional Customer Care
- Event Coordination and Management
- Fluent in English and Mandarin
- Client Advocacy
Languages
Chinese (Mandarin)
English
Leadership Activity
- Role: Lead Coordinator
- Duration: September 2020 - April 2021
- Organized and led the coordination efforts for a Talent Show hosted by the Chinese Student and Scholars Association at Trinity Western University in Langley, British Columbia and successfully managed all aspects of the event, including planning, logistics, and execution. Coordinated with team members to ensure smooth operations and a memorable experience for over one hundred attending students. This project demonstrated leadership, organizational skills, and the ability to manage large-scale events effectively.
Timeline
Customer Experience Associate
TD Canada Trust
06.2022 - Current
Supervisor of Operation
Coco Fresh Tea & Juice
06.2020 - 06.2022
Cashier
Cineplex
06.2019 - 02.2020
Master of Business Administration (MBA) - International Business
Trinity Western University
Bachelor of Business Administration (BBA) - Accounting & Finance
Trinity Western University
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