Summary
Overview
Education
Work History
Websites
Languages
Skills
Timeline
AdministrativeAssistant

Hena Qayyoum

Vancouver,CANADA

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Offering excellent interpersonal skills and strong ability to learn quickly in banking environment. Brings readiness to acquire essential banking procedures and financial transaction handling, contributing to seamless customer experience. Ready to use and develop communication and problem-solving abilities in Financial Advisor role.

Overview

5
5
years of post-secondary education
5
5
year of professional experience

Education

MBA - Finance

University Canada West
Granville
01.2023 - 03.2024

MBA - Accounting

Rangpur Govt. College, National University
08.2016 - 05.2018

Mutual Funds License - Finance

IFSE
10.2024 - 10.2024

Work History

Customer Experience Associate

Scotiabank
Vancouver, BC
01.2024 - Current
  • Conduct member transactions, account openings, and digital banking onboarding with precision and efficiency.
  • Perform cash handling and transactions while assessing clients' financial needs and providing tailored banking product recommendations.
  • Assist in credit onboarding by educating clients on credit products, pre-approvals, and financial options.
  • Drive referrals to financial advisors and specialists while ensuring excellent service, achieving an IPF score of 140 in my last quarter through strong referrals and service requests.

Personal Shoper

Real Canadian Superstore
Vancouver, BC
11.2023 - 12.2023
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Languages

Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Urdu
Advanced (C1)

Skills

Social media monitoring

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Timeline

Mutual Funds License - Finance

IFSE
10.2024 - 10.2024

Customer Experience Associate

Scotiabank
01.2024 - Current

Personal Shoper

Real Canadian Superstore
11.2023 - 12.2023

MBA - Finance

University Canada West
01.2023 - 03.2024

MBA - Accounting

Rangpur Govt. College, National University
08.2016 - 05.2018
Hena Qayyoum