Hena Qayyoum
Vancouver,CANADA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Offering excellent interpersonal skills and strong ability to learn quickly in banking environment. Brings readiness to acquire essential banking procedures and financial transaction handling, contributing to seamless customer experience. Ready to use and develop communication and problem-solving abilities in Financial Advisor role.
Overview
5
5
years of post-secondary education
5
5
year of professional experience
Education
MBA - Finance
University Canada West
Granville 01.2023 - 03.2024
MBA - Accounting
Rangpur Govt. College, National University
08.2016 - 05.2018
Mutual Funds License - Finance
IFSE
10.2024 - 10.2024
Work History
Customer Experience Associate
Scotiabank
Vancouver, BC
01.2024 - Current
- Conduct member transactions, account openings, and digital banking onboarding with precision and efficiency.
- Perform cash handling and transactions while assessing clients' financial needs and providing tailored banking product recommendations.
- Assist in credit onboarding by educating clients on credit products, pre-approvals, and financial options.
- Drive referrals to financial advisors and specialists while ensuring excellent service, achieving an IPF score of 140 in my last quarter through strong referrals and service requests.
Personal Shoper
Real Canadian Superstore
Vancouver, BC
11.2023 - 12.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Skills
Social media monitoring
CRM software
Client advocacy
Trend monitoring
Member Engagement & Financial Services, Cash Flow Analysis & Basic Financial Planning, Digital Banking & Financial Technology Adoption, Account Openings (Chequing, Savings, Registered Accounts), Credit Onboarding & Lending Support, CRM & Referral Management, Transaction Processing & Cash Handling, Problem-Solving & Relationship Building, Strong Communication & Team Collaboration, Multitasking in Fast-Paced Environments
Timeline
Mutual Funds License - Finance
IFSE
10.2024 - 10.2024
Customer Experience Associate
Scotiabank
01.2024 - Current
Personal Shoper
Real Canadian Superstore
11.2023 - 12.2023
MBA - Finance
University Canada West
01.2023 - 03.2024
MBA - Accounting
Rangpur Govt. College, National University
08.2016 - 05.2018