Ramneet Kaur Sahi
Kelowna,BC
Summary
Accomplished Pharmacy Assistant with a proven track record at Pharmasave, enhancing operational efficiency and patient care through meticulous attention to detail and strong problem-solving skills. Excelled in quality assurance and teamwork, significantly reducing prescription errors and improving customer satisfaction. Skilled in Microsoft Excel and data analysis, adept at managing inventory and streamlining pharmacy operations. Strong communication abilities and a knack for providing empathetic patient support in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant
Walmart
09.2024 - Current
- Count and label prescriptions with correct item and quantity.
- Support inventory management, ensure proper stock levels and expiration date monitoring for medication safety.
- Greet customers and respond to questions with friendly, knowledgeable assistance.
- Keep pharmacy counter and related areas clean, neat and organized.
- Support operations with filing, copying and faxing.
Pharmacy Assistant
Pharmasave Pharmacy
11.2023 - Current
- Improves operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Aids in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Demonstrate professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Enhance pharmacy operations by accurately dispensing prescribed medications to patients.
- Receive deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Update computer system with current customer, payment and inventory information.
Customer Service Representative
Dyck's Pharmacy
04.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pharmacy Intern
Mohan Medicos
07.2021 - 08.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Followed department policies, procedures and best practices for pharmacy operations.
- Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
Education
Post-Baccalaureate Diploma - Health Analytics
Okanagan College
Kelowna04-2025
Bachelor of Pharmacy - Pharmaceutical Sciences
CT Group of Institutions
Punjab, India01-2021
Skills
- Data Analysis
- Quality Assurance
- Microsoft Excel
- Project Management
- Pivot tables
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
Timeline
Pharmacy Assistant
Walmart
09.2024 - Current
Pharmacy Assistant
Pharmasave Pharmacy
11.2023 - Current
Customer Service Representative
Dyck's Pharmacy
04.2023 - 09.2023
Pharmacy Intern
Mohan Medicos
07.2021 - 08.2022
Post-Baccalaureate Diploma - Health Analytics
Okanagan College
Bachelor of Pharmacy - Pharmaceutical Sciences
CT Group of Institutions