Samia Salahuddin Oyshee
Toronto,ON
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
TD Bank
01.2024 - 03.2024
- Managed over 30+ financial transactions daily, ensuring accuracy and compliance, highlighting attention to detail and organizational skills crucial for procurement activities
- Developed and implemented customer service protocols that enhanced customer satisfaction by 15%, demonstrating an ability to improve processes that can be applied to supplier management and engagement strategies
Customer Service Representative
Flexiti Financial
02.2022 - 06.2023
- Led a cross-functional team project that streamlined dispute resolution processes, reducing resolution times by 30%, which illustrates project management and team leadership skills transferable to managing projects and supplier collaborations
- Analyzed customer feedback to identify service improvement opportunities, demonstrating the ability to utilize data for continuous improvement
Assistant Merchandiser
Ha-Meem Group
05.2018 - 06.2021
- Leveraged lean tools such as KAIZEN, SMED, 5'S and Six Sigma to improve operational efficiencies, directly contributing to theprocess improvement goals and reduced waste in the garment industry
- Coordinated with global buyers and suppliers, ensuring timely shipments and accurate inventory levels, mirroring the operations specialist's responsibility for transportation arrangements
- Involved in detailed cost analysis for product sourcing, supporting the role's requirement for billing procedures and operational key index analysis
- Prepared work sheet and material list and followed up production planning, buyer requirement, and shipment
Education
Post Graduation Diploma - Logistics and Supply Chain Management
Seneca Polytechnic
Bachelor of Science - Industrial Engineering
Ahsanullah Uni of Science & Technology
Skills
- PROFESSIONAL CERTIFICATION
- Microsoft Office Specialist: Excel Associate (Excel Office 2019), March 2, 2024
- SUMMARY OF SKILLS
- Expert in strategic sourcing, contract management, customer service and negotiations for cost-effective supply chain
- Solutions
- Skilled in project management, leading sourcing projects to meet accelerated timelines
- Effective in communication and team building, enhancing operational efficiency through cross-functional strategies
- Proficient in
Accomplishments
- SAP ERPsim Game Competition Participant, Seneca College: Engaged in a competitive simulation that emphasized strategic planning, teamwork, and the practical application of SAP-ERP software to solve real-world business challenges
- Authored a publication on “Optimization of Machining Parameter for Surface Roughness in Turning GFRP Composite
- Using RSM-GA Approach” (April 1, 2018) demonstrating strong research, analysis, and writing skills.
Timeline
Customer Experience Associate
TD Bank
01.2024 - 03.2024
Customer Service Representative
Flexiti Financial
02.2022 - 06.2023
Assistant Merchandiser
Ha-Meem Group
05.2018 - 06.2021
Post Graduation Diploma - Logistics and Supply Chain Management
Seneca Polytechnic
Bachelor of Science - Industrial Engineering
Ahsanullah Uni of Science & Technology
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar