Obidike Ibekwe

Work History

Customer Experience Associate

Conduent

07.2023 - 12.2023

Demonstrated communication and excellent customer service skills in dealing with customers’ queries.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined communication with clients for improved understanding of their needs and preferences.
Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
Conducted regular follow-ups with clients to ensure satisfaction and identify areas for improvement.
Utilized CRM software to maintain detailed records of customer interactions for future reference and analysis.
Employed active listening skills to accurately understand customer concerns and address them effectively.
Resolved complex issues through diligent research, collaboration with colleagues, and implementation of creative solutions.
Reduced response times by prioritizing tasks efficiently across multiple channels such as phone, email, and chat support systems.
Increased customer retention rates through consistent delivery of outstanding service experiences.
Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.
Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Team Member/Waiter

China White

Birmingham, United Kingdom

12.2022 - 04.2023

Demonstrated communication and excellent customer service skills in carrying out hospitality to customers
Worked in teams in providing hospitality to customers
Ensuring customer satisfaction in the delivery of our products.
Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Sales Assistant

Don’t Waste Money

Birmingham, United Kingdom

12.2022 - 03.2023

Demonstrated communication skills with the general public and team members to collectively achieve the company’s goals in sales and marketing.
Increased sales by building strong customer relationships and providing excellent service.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Met and exceeded sales targets consistently, contributing to overall team success.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Collaborated with team members to achieve a cohesive and efficient store environment.
Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Built rapport with repeat customers, fostering long-term loyalty to the brand.
Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

Receptionist/Event Manager/ Senior Sales Assistant

Labtainment

01.2019 - 11.2022

Was responsible for planning, promoting and ensuring the smooth running of the event on the day.
Enhanced event experiences by coordinating and executing seamless logistics and operations.
Streamlined vendor communication for improved efficiency in event planning and execution.
Supported the Event Manager in overseeing all aspects of event production from concept to completion.
Increased client retention through proactive communication and excellent customer service.
Conducted post-event evaluations to assess successes and areas for improvement, driving continuous improvement efforts.
Maintained accurate records of expenses incurred throughout the planning process, enabling effective budget management.
Prioritized health and safety considerations during event planning stages by working closely with security personnel.
Oversaw preparation and management of event budgets to deliver at or below projected costs.
Generated ideas to enhance and expand current event offerings.
Coordinated with sales and marketing teams to publicize and promote events.
Developed creative themes for events and created related activities to engage attendees.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Coordinated travel and accommodations for event attendees.

Receptionist/Team Leader - Service Delivery

Bay&Co Trading

Leeds, United Kingdom

08.2020 - 12.2020

Monitored the performance of sales team members and worked to increase team morale and motivation
Facilitated training of associates through daily coaching and regular performance appraisals
Demonstrated knowledge of company mission and values by mentoring employees in reaching objectives aligned with company's core values
Execution of IT skills in the printing and sorting labels used for item deliveries.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Handled cash transactions and maintained sales and payments records accurately.
Reduced employee turnover by creating a positive work environment and addressing staff issues promptly.
Achieved high levels of customer satisfaction through effective communication, problem-solving, and leadership skills.
Developed strong working relationships with team members to promote collaboration and enhance overall team performance.

Customer Service Associate

Diamond/Access Bank

06.2018 - 11.2018

Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Streamlined communication with clients for improved service experiences and increased loyalty.
Maintained a high level of product knowledge, providing accurate information to customers.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Assisted in the development of new customer service protocols to improve overall performance metrics.
Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
Kept detailed records of customer interactions to track and resolve issues quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cross-trained and backed up other customer service managers.

Summary

Overview

Work History

Customer Experience Associate

Team Member/Waiter

Sales Assistant

Receptionist/Event Manager/ Senior Sales Assistant

Receptionist/Team Leader - Service Delivery

Customer Service Associate

Education

Bachelor of Arts - Law LLB

High School Diploma -

Skills

Certification

Work Availability

Timeline

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