Puneet Kaur
MONCTON,Canada
Summary
Dedicated and results-driven Assistant Manager with more than 2 years of experience in the restaurant industry and gaining experience in retail store. Proven track record of improving operational efficiency, ensuring customer satisfaction, and driving revenue growth. Seeking an opportunity to contribute my skills and leadership in a dynamic operational section which can be lucrative in the work environment.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
ESSO Gas Station
06.2024 - 10.2024
- Delivered outstanding customer service in a high-volume gas station, consistently receiving positive feedback from patrons
- Managed cash register operations, ensuring accurate cash handling and reporting discrepancies promptly
- Assisted in restocking and merchandising products, contributing to a 15% increase in sales during promotional events
- Trained new staff on customer service protocols and cash handling procedures
Package Scanner
FedEx
05.2024 - 08.2024
- Efficiently scanned and sorted packages in a high-volume warehouse environment, ensuring accurate tracking and timely processing of shipments
- Maintained strict adherence to FedEx safety and handling protocols, minimizing package damage and operational delays
- Collaborated with team members to streamline workflow, improving package handling efficiency and reducing processing time
- Verified package information and resolved discrepancies, supporting smooth logistics and reducing error rates in package routing
Assistant Manager
Indian Sweet Master
01.2022 - 04.2024
- Spearhead daily operations, including staff management, inventory control, and customer service
- Conduct regular training sessions for front-of-house and back-of-house staff, focusing on service standards and product knowledge
- Collaborate with the kitchen team to streamline menu offerings, leading to a 10% reduction in food costs as well as taking care for the health and safety for the customer and the staff
- Resolve customer complaints promptly and effectively, maintaining a high level of customer satisfaction
- Ensure compliance with health and safety regulations, achieving a 100% record in health inspections
- Managed daily shift operations, overseeing a team of 22 employees
- Developed and implemented training programs to enhance staff performance and customer service
- Maintained inventory levels and collaborated with vendors to negotiate favorable pricing
- Track record for the inventory to manage the flow for the operations in the restaurant which also includes the inbound and outbound for the resources used in that particular section
Sales Associate
Ardene
07.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Diploma - Business
Georgian college @ILAC
Toronto, Ontario05.2021
Skills
- Team Leadership
- Customer Service
- Inventory Control
- Training and Development
- Conflict Resolution
- Time Management
- Menu Optimization
Languages
English
Full Professional
Timeline
Customer Service Associate
ESSO Gas Station
06.2024 - 10.2024
Package Scanner
FedEx
05.2024 - 08.2024
Sales Associate
Ardene
07.2022 - 04.2023
Assistant Manager
Indian Sweet Master
01.2022 - 04.2024
Diploma - Business
Georgian college @ILAC
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