Harinder Kaur
Moncton,Canada
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offer skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer service representative
Rogers
10.2022 - 03.2025
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction
- Exceed customer satisfaction goals and identify opportunities to improve the customer experience
- Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
- Reduce cancellation rates on customer calls by utilizing conflict resolution techniques and communicating effectively with a diverse client base
Food service supervisor
Papa john’s pizza
08.2021 - 09.2022
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Created and adjusted department schedules and individual shift assignments.
- Purchased food and supplies according to department needs.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Responded to customer concerns efficiently, accurately and with detailed information.
Cashier
Shell
06.2019 - 07.2021
- Collaborated with other staff to increase efficiency during peak hours
- Train new hires on sales processes, customer service, and POS systems
- De-escalated customer complaints and referred issues to management as required
- Manage and process sales transactions, provide quality service to customers, redeem coupons
- Scan items and process payments via cash, check, credit card
- Balance cash register with accuracy and efficiency at the end of each shift
Education
Secretarial Studies in Administrative - Administrative
NOVA Career Centre
Chateauguay09.2021
AVS Medical Secretarial Studies - Medical
CCSQ
Longueuil05.2021
Bachelor of Arts - Arts
D.A.V. College
Punjab07.2016
Grade XII - Commerce
S.G.H.R.S. Public Sen. Sec. School
Punjab07.2012
Skills
- Time management
- Problem-solving
- Customer relations
- Call center operations
- Inbound and outbound calling
- Quality control
- Store maintenance
- Retail sales customer service
- Microsoft office expertise
- Credit card payment processing
Languages
English
Full Professional
Timeline
Customer service representative
Rogers
10.2022 - 03.2025
Food service supervisor
Papa john’s pizza
08.2021 - 09.2022
Cashier
Shell
06.2019 - 07.2021
Secretarial Studies in Administrative - Administrative
NOVA Career Centre
AVS Medical Secretarial Studies - Medical
CCSQ
Bachelor of Arts - Arts
D.A.V. College
Grade XII - Commerce
S.G.H.R.S. Public Sen. Sec. School
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