Madhav Vyas
Kamloops,BC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Senior Customer Experience Associate
Bank Of Nova Scotia
02.2023 - Current
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Hudson's Bay
05.2022 - 08.2023
- Cash handling, stocking and unloading of goods, coffee and food preparation, customer attendant
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Research Associate
Morningstar
02.2019 - Current
- During my tenure with Morningstar, I dealt with different companies receiving funding and tracking such deals
- I worked with Venture Capital and Sourcing Operations teams during my tenure with the company.
Education
Master's Degree in Business - Business
Thompson Rivers University
Kamloops, BC12.2023
Bachelor's in Finance - Finance
Mumbai University
Mumbai, Maharashtra06.2018
Skills
- Microsoft Office
- Process Improvement
- Strategic Sales Knowledge
- Customer Account Management
- Financial Accounting
- Sourcing
Accomplishments
- Received Scotiabank's "Best of the Best" 2023 Resiliency award.
- Won multiple competitions related to finance and marketing at university.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Professional Working
Gujarati
Limited Working
Industry
- Banking & Finance
- Customer Service
- Food Preparation & Service
- Loading and Stocking
Timeline
Senior Customer Experience Associate
Bank Of Nova Scotia
02.2023 - Current
Sales Associate
Hudson's Bay
05.2022 - 08.2023
Research Associate
Morningstar
02.2019 - Current
Master's Degree in Business - Business
Thompson Rivers University
Bachelor's in Finance - Finance
Mumbai University
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