Nariman Mosaieby
North Vancouver,BC
Summary
Reliable employee with bilingual communication skills in both English and Persian to support the needs of the customers. Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Senior Customer Experience Associate
Scotiabank
North Vancouver, BC
08.2023 - Current
- Created and maintained a positive work environment for customers and colleagues alike.
- Reviewed existing client accounts to identify any gaps or areas needing improvement.
- Explained advantages and disadvantages of available financial products to help customers open and close accounts, apply for loans and make sound financial decisions.
- Balanced cash drawer daily and ensured accuracy of all transactions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Customer Experience Associate
Scotiabank
North Vancouver, BC
11.2022 - 07.2023
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Directed specific questions to appropriate branch personnel.
- Demonstrated expertise in identifying and mitigating potential fraud and anti-money laundering risks.
- Trained employees on cash drawer operation.
- Opened new checking and savings for customer accounts.
Customer Service Representative
Zara
West Vancouver, BC
08.2021 - 10.2022
- Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrating excellent communication skills in resolving product and consumer complaints.
- De-escalating problematic customer concerns, maintaining calm, friendly demeanor.
- Explaining benefits, features and recommendations to maximize client retention.
- Training new hires on products and services, best practices and protocols to reduce process gaps.
- Exceeding company productivity standards on consistent basis.
Kitchen Staff Member
Cactus Club Cafe
West Vancouver, BC
02.2020 - 08.2021
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prioritized the needs of the kitchen area.
- Followed the kitchen standards, including required portion sizes, individual recipe instructions and safe food handling procedures.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned utensils, dishes and glasses for customer use.
- Closed the store.
Mathematics and Chemistry Tutor
Self-employed
North Vancouver, BC
03.2020 - 06.2021
- Assessed student academic levels for appropriate lesson planning.
- Creating comfortable tutoring environment conducive to learning.
- Monitored student progress in mathematics and chemistry through homework and exams.
- Worked closely with students in grades 8 through 12, helping to develop mathematics and chemistry skills.
Education
BBA -
Capilano University
North Vancouver, BC06-2025
Undergraduate -
Simon Fraser University
Burnaby, BC06-2023
High School Diploma -
École Handsworth Secondary
North Vancouver, BC06.2021
Skills
- Customer Service
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer Needs
- De-escalation Techniques
- High-Energy Attitude and Adaptive Team Player
- Significant adaptability to work environment
- POS Systems and Ordering Platforms
- Comprehensive knowledge of Microsoft Office
- Bilingual communication skills
- Direct Sales
- Employee Coaching
- Complaint Investigation
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
References
Available upon request.
Timeline
Senior Customer Experience Associate
Scotiabank
08.2023 - Current
Customer Experience Associate
Scotiabank
11.2022 - 07.2023
Customer Service Representative
Zara
08.2021 - 10.2022
Mathematics and Chemistry Tutor
Self-employed
03.2020 - 06.2021
Kitchen Staff Member
Cactus Club Cafe
02.2020 - 08.2021
BBA -
Capilano University
Undergraduate -
Simon Fraser University
High School Diploma -
École Handsworth Secondary
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