Nichole Yoon
Fort McMurray
Summary
Positive and motivated professional with excellent communication and interpersonal skills. Proficient in understanding client needs and recommending appropriate products to meet those needs while utilizing advanced sales techniques. Developed key skills in customer engagement, strategic sales techniques, and collaboration in a high-paced environment. Seeking to transition to a new field and leverage these transferable skills. Committed to continuous learning and professional growth.
Overview
14
14
years of professional experience
Work History
Senior Sales Associate
The Brick Ltd
06.2016 - Current
- Optimized application processes to ensure timely submission of documentation, resulting in faster approval rates for Brick cards.
- Negotiated advantageous terms with clients by highlighting the value of diverse financing options tailored to their specific financial needs.
- Informed clients about warranty and extended coverage plans, empowering them to make educated decisions regarding their coverage needs.
- Facilitated collaboration between customer service, warehouse, and delivery departments to streamline processes and improve communication, resulting in fewer errors and delays.
Senior Sales Associate
The Brick Ltd
11.2014 - 06.2016
- Consistently met or exceeded sales targets, contributing to overall company growth.
- Trained junior sales associates on company policies, customer acquisition strategies, effective sales techniques, product knowledge, and relationship building.
- Acquired in-depth knowledge of the company's products and services to effectively articulate their benefits to prospective customers.
- Negotiated contracts with clients that satisfied both parties' needs while maximizing the company's profitability.
Sales Associate
The Brick Ltd
07.2011 - 11.2014
- Cultivated enduring customer relationships through effective communication and prompt responses, resulting in increased client loyalty and an expanded customer base.
- Elevated customer satisfaction by delivering exceptional service, promptly addressing concerns, and fostering a welcoming store environment.
- Addressed customer challenges by recommending and providing appropriate products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Warehouse Manager
The Brick Ltd
10.2010 - 07.2011
- Performed comprehensive audits of inventory levels to ensure precision, swiftly identifying and resolving discrepancies to maintain operational efficiency.
- Maintained precise and current documentation and records, utilizing the latest data to prevent processing and delivery errors.
- Enhanced customer satisfaction by ensuring timely order fulfillment and maintaining precise inventory tracking.
- Formulated and enacted policy and procedure enhancements to streamline workflow and elevate productivity.
Education
High School Diploma -
Salmon Arm Senior Secondary
Salmon Arm06-2004
Skills
- Product knowledge
- Management
- Objection handling
- Solution selling
- Contract negotiations
- Negotiation expertise
- Referral generation
- Upselling strategies
- Customer satisfaction
- Sales closing
- Excellent communication
- Organizational skills
Accomplishments
Ranked among the top 25 sales professionals nationwide.
Languages
English
Million Dollar Club
Achieved over $1 million in sales within a single calendar year.
Presidents Club
Ranked among the top 50 in the region for delivered sales performance.
Platinum Club
Ranked among the top 10 in the region for delivered sales performance.
Timeline
Senior Sales Associate
The Brick Ltd
06.2016 - Current
Senior Sales Associate
The Brick Ltd
11.2014 - 06.2016
Sales Associate
The Brick Ltd
07.2011 - 11.2014
Warehouse Manager
The Brick Ltd
10.2010 - 07.2011
High School Diploma -
Salmon Arm Senior Secondary
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