Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Cindy Rego

Cambridge,ON

Summary

Adept at elevating store performance and customer satisfaction, my tenure at The Brick Ltd honed skills in promotional planning and effective communication. Demonstrated excellence in implementing strategic merchandising layouts and fostering team growth, significantly enhancing brand presentation and operational efficiency. Recognized for reliability and a proactive approach to inventory management and customer service.

Overview

24
24
years of professional experience

Work History

Merchandising Associate

The Brick Ltd
04.2015 - Current
  • Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
  • Arranged merchandise in alignment with store planogram.
  • Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Communicated merchandising needs to store manager.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Maintained product inventory and reordered items.
  • Enhanced store appearance through effective space utilization and creative visual displays.
  • Changed displays to reflect new promotions.
  • Increased efficiency in stocking shelves by developing an organized system for merchandise handling during peak business hours.
  • Improved product visibility by creating eye-catching merchandise displays.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Elevated brand image through adherence to corporate visual merchandising guidelines during floor sets and window installations.
  • Trained new merchandising associates on company standards, guidelines, and best practices.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Streamlined inventory management with accurate record-keeping and timely stock replenishment.
  • Collaborated with store team to execute promotional events and seasonal displays, driving sales growth.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Stocked shelves to match planogram images and instructions.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Safely and securely loaded items to prevent damage during transport.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Customer Service Representative

The Brick Ltd
04.2001 - 04.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Skills

  • Promotional planning
  • Reliable and punctual
  • Stock control
  • Store layout design
  • Product inventory counts
  • Markdown procedures
  • Store maintenance
  • Pricing and shelf labeling
  • Pricing and signage updates
  • Brand presentations
  • Retail
  • Customer service
  • Time management
  • Merchandising and display
  • Stocking and replenishing
  • Inventory counting
  • Loading and unloading
  • Work area maintenance
  • Warehouse operations
  • Warehousing functions

Languages

English
Full Professional
Portuguese
Professional Working

Timeline

Merchandising Associate

The Brick Ltd
04.2015 - Current

Customer Service Representative

The Brick Ltd
04.2001 - 04.2015
Cindy Rego