Sai Sowmya Kolluru
Toronto,ON
Summary
Personable and attentive with well-rounded qualifications for oral health care. Possesses comprehensive knowledge of dental hygiene principles and proficiency in scaling and root planing,Impressions,selective polishing ,pit and fissure sealant,bleaching,sports guard, oral hygiene education,nutritional counseling ,tobacco/cannabis cessation. Dedicated to promoting optimal oral health and delivering exceptional patient care.
Transitioning from clinical environment, bringing skills in patient care and precision in technical procedures. Demonstrates strong analytical abilities and focus on improving patient outcomes. Seeking to leverage these transferrable skills in new and challenging field.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
03.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Senior Resident Dentist
Star Dental Group(clove Dental)
09.2017 - 08.2018
- Continuously updated clinical knowledge through continuing medical education courses and attending conferences or seminars related to the field of expertise.
- Mentored junior residents and provided constructive feedback on performance, helping them enhance their clinical skills.
- Accurately documented all aspects of patient care within electronic medical records system for proper record-keeping purposes.
- Participated in quality assurance audits, identifying areas for improvement and implementing corrective actions to maintain high standards of care in the department.
- Performed initial and ongoing assessments of patients' medical, physical and psychosocial status.
- Provided patient education and counseling, covering health status, test results, disease processes.
- Managed challenging ethical dilemmas with professionalism, utilizing appropriate decision-making models while prioritizing patient autonomy and wellbeing.
- Demonstrated leadership skills by effectively coordinating medical staff during code blue emergencies or other critical incidents requiring immediate attention.
- Delivered expert consultation and referrals for appropriate and effective treatment plans.
- Educated patients and community members concerning Dental problems, oral hygiene instructions ,activity, and disease prevention.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
- Utilized advanced dental technology, such as digital x-rays and intraoral cameras, for accurate diagnoses and effective treatments.
- Participated in continuing education opportunities to stay current on industry trends and advancements in dentistry techniques.
- Diagnosed periodontal disease early through routine assessments, initiating timely interventions to prevent tooth loss or damage.
- Performed surgical procedures under supervision when required, adhering to aseptic technique guidelines and maintaining patient safety at all times.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Performed dental procedures such as scaling and root planing ,polishing ,root canals, extractions, restorations,pit and fissure placements,Tooth whitening ,Impressions,Fixed retainers,De bonding, smile designing to restore patients '' smiles.
Juniour Resident Dentist
Denty's Dental Care
05.2014 - 01.2016
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Assisted in the implementation of new practice management software to streamline daily operations and enhance patient experience.
- Educated patients on proper oral hygiene techniques to promote long-term dental health and prevent future issues.
- Developed strong relationships with local dental laboratories, resulting in improved turnaround times for restorations and enhanced collaboration on complex cases.
- Contributed to the development of clinic policies and procedures, ensuring a consistently high standard of care for all patients.
- Initiated patient recall program, leading to increased patient follow-up appointments and ongoing preventive care measures.
- Reduced appointment cancellations through proactive communication efforts and flexible scheduling options for patients.
- Performed various dental procedures, such as root canals, extractions, and restorative treatments, ensuring optimal results for patients.
- Increased patient retention with effective communication skills, empathetic listening, and timely follow-ups on treatment progress.
- Actively engaged in community outreach initiatives promoting oral health awareness through educational presentations at local schools and events.
- Consistently maintained a high level of infection control within the clinic setting through adherence to strict sterilization protocols and proper handling of dental instruments.
- Enhanced clinic efficiency by streamlining appointment scheduling and optimizing patient flow.
- Provided preventive care and guidance to promote good dental hygiene.
- Consulted with other dental professionals to deliver best patient care.
Education
DIPLOMA IN DENTAL HYGIENE - ABOUT TO GRADUATE AS DENTAL HYGIENIST
APLUS INSTITUTE
4950 YONGE STRRET ,NORTH YORK, Ontario. 12-2025
MBA - Hospital Administration
GITAM UNIVERSITY
VISAKHAPATNAM ,INDIA04-2019
Bachelor of Science - BACHAELOR OF DENTAL SURGERY
DR.NTR UNIVERSITY OF HEALTH SCIENCES
ANDHRA PRADESH ,INDIA08-2013
Skills
- Scaling and root Planing
- Selective polishing
- Oral hygiene education
- Tooth whitening
- Sports guard
- Tobacco/cannabis cessation
- pit and fissure sealant
- Dental treatments
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Documentation And Reporting
- Electronic Medical Record Software
- Preventative Care
- Pediatric dental care
- Recordkeeping strengths
- Healthcare administration
- Patient Management
- Ethics and confidentiality
- Clinical Decision Making
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working
Accomplishments
- Achieved Best sparkle dentist award by giving the best restorative treatment to the patients among the 45 branches.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- cpr
- whims
- cdho complettion certificate in Informed consent and dental hygienist
- world health organization certificate on the fluoride varnish use on preventing dental caries.
- certificate in Rotary endodontics
- certification in Perio flaps and graft placements
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
03.2022 - 10.2022
Senior Resident Dentist
Star Dental Group(clove Dental)
09.2017 - 08.2018
Juniour Resident Dentist
Denty's Dental Care
05.2014 - 01.2016
- cpr
- whims
- cdho complettion certificate in Informed consent and dental hygienist
- world health organization certificate on the fluoride varnish use on preventing dental caries.
- certificate in Rotary endodontics
- certification in Perio flaps and graft placements
DIPLOMA IN DENTAL HYGIENE - ABOUT TO GRADUATE AS DENTAL HYGIENIST
APLUS INSTITUTE
MBA - Hospital Administration
GITAM UNIVERSITY
Bachelor of Science - BACHAELOR OF DENTAL SURGERY
DR.NTR UNIVERSITY OF HEALTH SCIENCES
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