Hein Zaw
San Diego
Summary
Highly skilled and dedicated US Navy Corpsman with 5 years of extensive experience in diverse healthcare roles, including Medical Assistant, Medical Logistics Technician, ICU Technician, and Medical Record Technician. Proven expertise in delivering hands-on patient care in high-pressure environments, managing medical logistics, maintaining accurate health records, and providing critical support in intensive care settings. Adept at transitioning seamlessly between clinical and administrative responsibilities, ensuring efficient operations and exceptional patient outcomes. Strong leadership, organizational, and technical skills, with a commitment to excellence and compliance with healthcare standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Administration/Medical Record Clerk
Naval Medical Center San Diego
09.2023 - 02.2025
- Registered 2,000 beneficiaries in MHS Genesis, processed 1,500 patient admissions, categorized and stored 600 patient belongings with zero discrepancies, which significantly improved administrative accuracy and patient satisfaction.
- Increased processing speed by 20% through accurate verification of insurance system using DEERS to verify companies such as Aetna, Anthem, Blue Shield of California, Cigna, Covered California, Health Net, and Medicare.
- Gather and reviewed 5,200 patients medical records, including diagnoses, treatment plans, type of bed they need, and special requests with precise protocol to receive facility necessary resources for patients.
- Manage over 6,000 referrals and authorizations forms to difference health care centers such as Scripps, UC San Diego, SHARP, Kaiser, and Rady's.
- Utilized EHR systems to input, retrieve, and manage patient data, transitioning paper records to digital formats as needed.
- Conducted regular audits to ensure compliance with HIPAA and other regulatory standards.
- Collaborated with 30 physicians, 60 nurses, and 16administrative staff to clarify information and resolve discrepancies in patient records.
- With excellent problem solving, address challenges such as bed shortages, transportation delays, or communication breakdowns in timely manner.
- Maintained up-to-date knowledge of healthcare regulations and coding standards to ensure compliance.
Intensive Care Medical Technician
Naval Medical Center San Diego
09.2022 - 08.2023
- Taken care of over 970 critically ill patients with percise 24/7 monitoring.
- Prepared and set up over 800 medical equipment for 400 procedures such as intubation, central line insertion, chest tube placement, and insertion of 400 NG tube insertion with ensurement of instruments are sterile and ready for use.
- Administerd over 2,030 complex high-risk medications (APINC) with Nurse's supervision, leading to 40% decrease in patient's pain level.
- Responded to 130 Code Blue Emergencies, sucessfully given 15 CPR, operated 6 defibrillators during emergency, and assisted with 11 intubation and advanced airway management leading to imporving patient's quality of life at 45%
- Expert in transporting patient safely to and from diagnostic tests such as MRI and CT scans or other departments within the hospital with ensurement of patients receivement of necessary tests and treatments without delays.
- Assisted 5 dialysis technician with 42 Renal Replacement Therapy Support by monitoring patient's blood flow rates, fluid removal, and electrolyte balance, decreasing risk of clotting or hypotension on patient by 15%
- Follows strict infection control protocols, such as hand hygiene and sterile PPE which led to decrease of pathogens contact.
- Manually hand fed 200 patients who are unable to eat independently, ensuring they receive proper nutrition and accurately monitor and chart food and fluid intake.
- Regularly check and restock ICU supplies, such as gloves, syringes, IV tubing, and medications.
Medical Logistics Specialist
Boone Branch Health Clinic
09.2021 - 08.2022
- Managed maintenance on medical equipment valued at $2M, crash cart inventory valued at $6K, monitored the temperature of 60 medications, and pressure checks on nine oxygen tanks
- Ensured accountability of par levels and updated due-ins that allowed for the appropriate management of $10.4M Operational Target
- Received, sorted and delivered 2000 pieces of personal and official mail to recipients throughout the command without undue delay with adherence to all federal regulations
- Ensured compliance with National Patient Safety Goals and Joint Commission recommendations, fostering a safe environment for 125K beneficiaries
- Ensured zero equipment failures during high-stakes surgical procedures by implementing strict maintenance protocols for all operating room devices
- Coordinate repairs or replacements as needed
- Managed inventory logistics, ensuring accurate records for 10,000+ stock items, resulting in a 30% improvement in fulfillment speed
- Performed 9 monthly mileage reports, accurately tracked $783 of fuel expenses, and ensured 100% compliance with routine maintenance for 4 vehicle assets
- Instructed 30 sailors in the proper documentation of vehicle inspections and refueling procedures
- Led a team to achieve 100% compliance with all safety and regulatory standards, enhancing workplace safety
Clinical Medical Assistant
Naval Medical Center Portsmouth
09.2020 - 09.2021
- Assisted 30 nurses in caring for 1,600 critically ill/injured patients annually by monitoring vital signs for 975 hours, conducting EKG monitoring on 905 patients, providing wound care to 513 patients, performing airway management on 395 patients, gaining 327 IV access points, and administering 311 medications, resulting in high-quality care for 1,070 patients
- Completed 417 head-to-toe assessments, 107 I-Stat and glucose checks, 98 insulin shots, efforts led to %100 compliance for the Command Medicine Administration policy
- Directly assisted 3 Independent Duty Corpsman during pre-deployment mass medical readiness event for 250 special warfare operators that allowed for an on-time departure in support of missions vital to national security
- Accurately recorded vital signs for 100+ patients daily, ensuring timely data for clinical decisions
- Revamped exam prep process, cutting patient wait times by 30%, aiding 10+ physicians
- Managed meticulous logging and processing of 1,200+ blood and urine specimens weekly, increasing lab efficiency
- Administered 300+ medications and vaccinations monthly, maintaining a 100% accuracy rate
- Educate patients on treatments and post-visit care
- Provide support and answer questions
- Sterilize equipment and ensure supplies are stocked
Education
No Degree - Medicine, Tactical Combat Casuality Care
U.S Navy Hospital Corpsman 'A' School
San Antonio, TX08.2020
High School Diploma - English literature
Francis Lewis High School
Fresh Meadows, NY06.2017
Skills
- Attention to detail
- Proficiency in Health Information Software
- Multitasking Expert
- Problem-solving
- Electronic Health Records (EHR) Management
- Time management
- Data Analysis and Reporting
- Financial literacy
- HIPAA Compliance and Patient Confidentiality
- Patient Care and Vital Signs Monitoring
- Bookkeeping
- Billing and Coding
- Technical Savvy
- Microsoft Office Suite: Excel, Word, Outlook
Certification
- Secret Clearance
- Certified Clinical Medical Assistant
- Basic Life Support Certified
- HIPAA Compliance Certified
- Phlebotomy Certified
Timeline
Patient Administration/Medical Record Clerk
Naval Medical Center San Diego
09.2023 - 02.2025
Intensive Care Medical Technician
Naval Medical Center San Diego
09.2022 - 08.2023
Medical Logistics Specialist
Boone Branch Health Clinic
09.2021 - 08.2022
Clinical Medical Assistant
Naval Medical Center Portsmouth
09.2020 - 09.2021
High School Diploma - English literature
Francis Lewis High School
- Secret Clearance
- Certified Clinical Medical Assistant
- Basic Life Support Certified
- HIPAA Compliance Certified
- Phlebotomy Certified
No Degree - Medicine, Tactical Combat Casuality Care
U.S Navy Hospital Corpsman 'A' School
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