Smilez Sybounma
San Diego
Summary
Committed to ensuring customer/patient satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Advance Medical Clerk
Naval Medical Center San Diego
01.2025 - Current
- Respond to phone calls to schedule patients
- Assist military personnel with seeing providers at 6 different MTFs
- Followed up with providers to address requests and concerns.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Investigated and resolved patient inquiries and complaints quickly.
Chiropractic Aide/Medical Receptionist
Leucadia Chiropractic
11.2023 - 01.2025
- Pre-Evaluation Exams (Consultations, Case Intake, and Physical Examination
- Patient Care (Ultrasound Therapy, Therapeutic Laser Therapy, Decompression, Massage Therapy, Heat Therapy).
- Front Desk Assistant (Collect payments, Insurance verification, Checking patients In/out, Scheduling, Handling phones/emails/text, Controlling patient flow, Inventory, ETC.)
- Marketing (Assisting Doctor with reaching out to patients interested, organizing, and planning workshops/booth events.)
Chiropractic Aide/Medical Assistant Intern
Healthpoint Wellness Clinic
08.2021 - 11.2023
- Managed patient intake, including scheduling, medical record documentation, and follow up for up to 50 patients a day through EMR systems
- Worked alongside various healthcare professionals to provide compassionate, quality and efficient healthcare to patients
- Aided physicians in conducting vital sign measurements, Estim Therapy, Ultrasound Therapy, and rehabilitation exercises.
Information Desk Staff
Orbach Science Library
10.2018 - 06.2019
- Maintenance and monitoring of library featuring 20,000+ students
- Organizing and handling of Library Records and Information
- Aid patrons, students, and professors with questions concerning events, meetings, and workshops held at the library
- Assist with clubs, professors, and students in promoting workshops and events.
Shift Manager
Café Bene/Sul & Beans
05.2015 - 01.2018
- Communicated with team members information relating to inventory, sales records, and other important information to increase and maintain sales
- Effectively trained employees in various positions throughout the café to increase workflow
- Maintained the environment to ensure customer satisfaction.
- Assist with Company promotions & events.
Education
Bachelor of Science - Neuroscience
University of California, Riverside
06.2023
Associate of Applied Science - Biology
San Diego Mesa Community College
05.2017
Skills
- First Aid/CPR Certification
- CMA Certification
- Customer Service
- Proficient in Microsoft Office programs
- Appointment setting/scheduling
- Basic Laboratory Procedures
- P>
Inventory Management
- P>
Bookkeeping
- P>
Customer Service
- P>
Scheduling
- P>
Report Writing
Extra Cirrculurs
Sleepless Collective Urban Dance Team Member 2015 - 2018
- Performed for various shows and showcases
- Choreography/Coordinated Pieces for Culture Nights
- Assist with Artistic/Creative Visions + Media
- Hosted/Lead practices and workshops
Pre-health Fraternity: Delta Epsilon Mu - Alpha Theta Chapter - University of California, Riverside. 2018-2022
- Hosted various programs/activities to connect all Pre-health students with Healthcare resources
- Reach out to Doctors, Nurses, Providers in giving speeches to upcoming students
- Collaborated with other Clubs + Fraternity to create opportunity and promote inclusion for diversity groups
- Host the Citrus Health Conference every year to introduce health care resources to new students
Timeline
Advance Medical Clerk
Naval Medical Center San Diego
01.2025 - Current
Chiropractic Aide/Medical Receptionist
Leucadia Chiropractic
11.2023 - 01.2025
Chiropractic Aide/Medical Assistant Intern
Healthpoint Wellness Clinic
08.2021 - 11.2023
Information Desk Staff
Orbach Science Library
10.2018 - 06.2019
Shift Manager
Café Bene/Sul & Beans
05.2015 - 01.2018
Associate of Applied Science - Biology
San Diego Mesa Community College
Bachelor of Science - Neuroscience
University of California, Riverside
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