Zsofis Szabo
Calgary,AB
Summary
Driven by a strong work ethic and integrity, I excelled as a Pit Boss at Las Vegas Entertainment, enhancing security and gaming experiences. My leadership at Starbucks and Cineplex highlighted my customer service prowess and table games expertise, significantly improving training programs and customer satisfaction. Skilled in employee scheduling and fostering patience and empathy, I consistently achieve outstanding results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pit Boss
Las Vegas Entertainment
01.2023 - Current
- Collaborated with security personnel to enforce safety measures and maintain a secure environment for all guests and employees.
- Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
- Assisted in the development of training programs for new dealers, improving overall knowledge and skill levels.
Shift Leader
Starbucks
07.2022 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cast Member
Cineplex Entertainment
05.2021 - 10.2023
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Kwantlen Polytechnic University
Richmond, BCSkills
- Employee Scheduling
- Table games expertise
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
Languages
English
Native or Bilingual
Certification
Food Safe
Timeline
Pit Boss
Las Vegas Entertainment
01.2023 - Current
Shift Leader
Starbucks
07.2022 - 08.2024
Cast Member
Cineplex Entertainment
05.2021 - 10.2023
Kwantlen Polytechnic University
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