VLADIMIR SEMENOV
Ottawa,ON
Summary
Focused Supervisor ahed in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
26
26
years of professional experience
Work History
Pit Boss, Training Manager, Inspector, Dealer
Sochi Casino
06.2016 - 01.2021
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Trained, supervised and evaluated workers.
- Ensured accurate record-keeping by meticulously tracking player activity, buy-ins, wins, losses, fills/credits during shifts.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
- Assisted in the development of training programs for new dealers, improving overall knowledge and skill levels.
- Mitigated potential risk factors by identifying suspicious behavior early on, preventing significant financial losses for the casino.
- Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Monitored gaming floor activity to ensure dealers were providing prompt, courteous and accurate service to players.
- Addressed customer concerns and resolved disputes promptly, fostering a positive gaming atmosphere.
- Managed personnel scheduling efficiently, ensuring adequate staffing during peak times and minimizing labor costs.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
Dealer/ Inspector, Training Manager , Pit Boss
Golden Palace Casino
11.1994 - 02.2009
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Enforced game rules to maintain fair paly and avoid disputes.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Monitored game for potential security risk to protect operation and players.
- Learned and followed company procedures to maintain consistency and standards.
Education
Master of Science - Electrician - Construction Foundation
Moskow Maining University
Moscow Russia06.2012
Skills
- Employee Scheduling
- Personnel Management
- Personnel Training
- Performance Optimization
- Employee Training and Development
- Conflict resolution techniques
- Employee performance evaluation
- Rules Enforcement
- Table games expertise
- Multitasking
- Calm Under Pressure
Languages
English
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Pit Boss, Training Manager, Inspector, Dealer
Sochi Casino
06.2016 - 01.2021
Dealer/ Inspector, Training Manager , Pit Boss
Golden Palace Casino
11.1994 - 02.2009
Master of Science - Electrician - Construction Foundation
Moskow Maining University
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