Chang Jie Deng
Calgary,AB
Summary
Dynamic manager with a proven track record at ChengDu Hotpot, excelling in team leadership and customer service. Spearheaded process improvements that significantly reduced operational costs while enhancing customer satisfaction. Bilingual in Mandarin and English, skilled in data analytics and staff training, fostering a high-performance culture.
Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
Work History
Manager
ChengDu Hotpot
06.2023 - Current
- Oversee daily restaurant operations, ensuring smooth service and customer satisfaction
- Manage staff scheduling, including shift planning adjustments to meet business needs
- Train, supervise, and evaluate staff to maintain high service and operational standards
- Handle customer inquiries, complaints, and reservations to enhance the dining experience
Ensure compliance with health, safety, and sanitation regulations - Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Translator
Us Oil Field Ltd
09.2020 - Current
- Translated documents from English to Chinese.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Intern
Zhongguancun Software Union
07.2019 - 09.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor - Information Management And Information System
Tsinghua University
Beijing China06-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Data analytics
- C , Java, SQL , HTML proficiency
- Fluent in Mandarin
- Fluent bilingualism
- Cross-cultural communication
Timeline
Manager
ChengDu Hotpot
06.2023 - Current
Translator
Us Oil Field Ltd
09.2020 - Current
Intern
Zhongguancun Software Union
07.2019 - 09.2019
Bachelor - Information Management And Information System
Tsinghua University
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