Zoya Imran
Toronto,ON
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 3+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Manager
HALALMEALS READY FOODS LTD
10.2020 - Current
- Improved overall program efficiency through development of comprehensive project plans, timelines, ordering process and creating labels.
- Skilled in navigating diverse routes, utilizing GPS systems, providing exceptional customer service.
- Facilitated communication between stakeholders, ensuring timely resolutions for any potential issues or roadblocks.
- Conducted thorough evaluations of program performance, identifying areas for improvement and implementing necessary measures.
Retail Account Manager
Wholesome Cravings
08.2022 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly for Grab & Go business.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaboration with marketing team to launch new campaigns to increase the business for seller.
- Streamlined internal processes for better efficiency in account management tasks.
Cashier/Customer Service Representative
HALALMEALS READY FOODS LTD
10.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced festival attendee experience by effectively managing event logistics and coordinating with various stakeholders.
- Developed engaging social media content that elevated brand visibility and generated interest from potential attendees.
- Managed ticket sales and provided exceptional customer service, addressing concerns promptly and professionally.
Administrative Office Manager
MF. Elahi
02.2019 - 09.2020
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Improved communication between departments for better collaboration and problem solving.
Education
Bachelor's - Fine Arts
University of The Punjab (Lahore)
09.2018
Skills
- QuickBooks (2 years)
- Front (3 years)
- Token Agent ( 2 Years)
- Avery (2 Years)
- Equipment operation
- Microsoft office
- Team Development
- Project Coordination
- Google Workspace (1 Year)
- Documentation Management
- Process Improvement
- Time Management
- Problem Solving
- Strategic Planning
- Project Management
- Contract Development
- Adaptable
- Detail orientated
Personal Details - Highest Education
Bachelor's Degree
Availability
Full Time, Part Time
Certification
- Leadership Certification from Humaniti International (April 2023).
- Acknowledgement Certification from Ansaar Foundation(2024).
- Makeup Artistry Certificate From The International Beauty Institute ( July 2023).
- Advanced Bridal Makeup Certificate from The International Beauty Institute ( July 2023).
- Graphic Designing Course by ELC ( 2019).
- Business Management Course by ELC (2019).
Timeline
Retail Account Manager
Wholesome Cravings
08.2022 - 01.2024
Cashier/Customer Service Representative
HALALMEALS READY FOODS LTD
10.2021 - 06.2022
Program Manager
HALALMEALS READY FOODS LTD
10.2020 - Current
Administrative Office Manager
MF. Elahi
02.2019 - 09.2020
Bachelor's - Fine Arts
University of The Punjab (Lahore)
- Leadership Certification from Humaniti International (April 2023).
- Acknowledgement Certification from Ansaar Foundation(2024).
- Makeup Artistry Certificate From The International Beauty Institute ( July 2023).
- Advanced Bridal Makeup Certificate from The International Beauty Institute ( July 2023).
- Graphic Designing Course by ELC ( 2019).
- Business Management Course by ELC (2019).
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