Zoya Imran
Toronto
Summary
Results-driven and detail-oriented professional with over 4 years of experience in program coordination and retail account support. Proven track record of managing and streamlining programs, coordinating cross-functional teams, and supporting business operations to achieve strategic goals. Adept at building strong relationships with stakeholders, resolving challenges efficiently, and ensuring timely project execution. Recognized for adaptability, problem-solving skills, and commitment to delivering excellence in fast-paced, dynamic environments.
Overview
6
6
years of professional experience
Work History
Program Coordinator
HalalMeals
10.2020 - Current
- Improved overall program efficiency through development of comprehensive project plans, timelines, ordering process and creating labels.
- Skilled in navigating diverse routes, utilizing GPS systems, providing exceptional customer service.
- Facilitated communication between stakeholders, ensuring timely resolutions for any potential issues or roadblocks.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Retail Account Representative
Wholesome Cravings
08.2022 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly for Grab & Go business.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaboration with marketing team to launch new campaigns to increase the business for seller.
- Streamlined internal processes for better efficiency in account management tasks.
Cashier/Customer Service Representative
HalalMeals
10.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced festival attendee experience by effectively managing event logistics and coordinating with various stakeholders.
- Managed ticket sales and provided exceptional customer service, addressing concerns promptly and professionally.
Administrative Office Assistant
MF. Elahi
02.2019 - 09.2020
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
Education
Bachelor of Arts - Arts
University of The Punjab
Lahore, Punjab 09.2018
Skills
- QuickBooks (2 years)
- Front (3 years)
- Token Agent ( 2 Years)
- Avery (2 Years)
- Google Workspace (3 Year)
- Microsoft Office
- Team Development
- Office administration
- Process Improvement
- Time Management
- Problem Solving
- Strategic Planning
- Adaptable
- Detail orientated
Timeline
Retail Account Representative
Wholesome Cravings
08.2022 - 01.2024
Cashier/Customer Service Representative
HalalMeals
10.2021 - 06.2022
Program Coordinator
HalalMeals
10.2020 - Current
Administrative Office Assistant
MF. Elahi
02.2019 - 09.2020
Bachelor of Arts - Arts
University of The Punjab
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