Zoltan Barat

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Collaborated with technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
• Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
• Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.

Same as current role.

Same as above.

Received multiple awards for being top 10 in Canada for CSI.