Riley Yorke
Calgary
Summary
Proven track record in enhancing customer satisfaction and loyalty at Bridge City Chrysler For Youth, leveraging expertise in automotive terminology and exceptional customer relations. Skillfully increased sales through strategic service recommendations, achieving targets by over 20%. Demonstrates strong problem-solving abilities and a commitment to continuous improvement, fostering positive relationships and driving business growth.
Overview
11
11
years of professional experience
Work History
Automotive Service Advisor
Bridge City Center For Youth
09.2019 - 09.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
Administrative Coordinator
Calgary BMW, Dilawri Group
05.2017 - 08.2018
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
Inventory Specialist
Macphee Ford Ltd.
08.2018 - 09.2019
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
Business Development Officer
Macphee Ford Ltd.
08.2018 - 09.2019
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Mentored junior team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
- Facilitated robust networking within industry events, establishing beneficial connections for future collaborations.
- Negotiated contracts with vendors and clients, ensuring favorable terms for the company''s success.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
Receptionist Administrator
Cam Clark Ford Sales Ltd.
02.2014 - 05.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Improved data management practices, safeguarding confidential information more effectively.
Detail Specialist
Cam Clark Ford Sales Ltd.
02.2014 - 05.2017
- Maximized productivity by maintaining equipment in optimal working condition through routine maintenance checks and cleaning activities.
- Improved overall efficiency within the team by sharing knowledge on advanced detailing techniques.
- Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
- Applied protective treatments on upholstery, leather, and vinyl for long-lasting results.
- Delivered outstanding results under pressure; consistently meeting tight deadlines without compromising quality.
- Delivered consistent high-quality detailing, driving repeat customer engagement.
Service Porter
Cam Clark Ford Sales Ltd.
02.2014 - 05.2017
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
- Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
- Developed strong industry knowledge and kept current with best practices through continuous learning, attending training sessions, and staying informed of the latest trends.
Laborer
CanWest Concrete Cutting & Coring
05.2013 - 08.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Assistant
CanWest Concrete Cutting & Coring
05.2013 - 08.2013
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Grade 12 -
William Aberhart High School
Calgary, AB06.2015
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Follow-up skills
- Estimating costs
- Work order management
- Appointment scheduling
- Customer education
- Preventative maintenance
- Automotive terminology
- Labor estimation
- Listening skills
- Attention to detail
- Documentation and reporting
- Customer relationship management
- Customer retention
- Quality control
- Performance goals
- Strong work ethic
- Price quoting
- Team collaboration
- Data entry
- Tech-Savvy
- Process improvements
- Account management
- Multitasking and organization
- Excellent communication
- Computer skills
- Handling customer complaints
- Conflict resolution
- Sales expertise
- Mechanical aptitude
- Customer consulting
- Preventive maintenance coordination
- Bill preparation
- Problem-solving
- Decision-making
- Hardworking and dedicated
Languages
English
Native or Bilingual
Timeline
Automotive Service Advisor
Bridge City Center For Youth
09.2019 - 09.2024
Inventory Specialist
Macphee Ford Ltd.
08.2018 - 09.2019
Business Development Officer
Macphee Ford Ltd.
08.2018 - 09.2019
Administrative Coordinator
Calgary BMW, Dilawri Group
05.2017 - 08.2018
Receptionist Administrator
Cam Clark Ford Sales Ltd.
02.2014 - 05.2017
Detail Specialist
Cam Clark Ford Sales Ltd.
02.2014 - 05.2017
Service Porter
Cam Clark Ford Sales Ltd.
02.2014 - 05.2017
Laborer
CanWest Concrete Cutting & Coring
05.2013 - 08.2013
Assistant
CanWest Concrete Cutting & Coring
05.2013 - 08.2013
Grade 12 -
William Aberhart High School
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