Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ZOLEA MURRAY-TUMMINGS

Mississauga,Ontario

Summary

Highly accomplished Caseworker with 8+ years of experience in social work and developmental disability. Proven success in effective case management, financial management, and advocacy. Skilled in maintaining family contact, facilitating job readiness seminars, and developing personal development goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Ministry of Attorney General Superior Court of Justice
Toronto
2023.07 - Current
  • Facilitated court sessions as the court registrar via Zoom and in person.
  • Updated court files daily using various computer software.
  • Received, labeled, and filed exhibits submitted during court proceedings.
  • Served as liaison between the courts and law enforcement agencies when necessary.
  • Managed calendar scheduling for courtroom proceedings.
  • Provided administrative support to the court staff by preparing and filing legal documents.
  • Scanned paper documents into electronic format for storage in computer databases.
  • Prepared daily reports on cases processed during each session of court.
  • Collaborated with other departments within the courthouse to ensure efficient operation.
  • Provided clerical support, such as typing letters, orders, and judgments.
  • Attended all sessions of court and recorded minutes of proceedings.
  • Provided customer service to members of the public regarding inquiries about upcoming hearings or trials.
  • Coordinated with attorneys, judges, and other personnel to ensure the smooth running of court proceedings.
  • Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients.

Support Facilitator Part-Time

Montage Support Services
Toronto , Ontario
2022.06 - Current
  • Provided emotional and practical support to clients in need.
  • Provided crisis intervention when needed.
  • Actively engaged in case management activities, including referral tracking and follow-up calls.
  • Provided crisis intervention when necessary by utilizing de-escalation techniques.
  • Collaborated with external agencies to ensure effective delivery of services.
  • Ensured compliance with all applicable laws, regulations, ethical standards, and confidentiality policies.
  • Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
  • Prepare case notes and reports documenting client interactions and progress toward goals.
  • Educated clients about the risks associated with drug and alcohol use.
  • Actively participated in interdisciplinary team meetings to discuss client progress and formulate recommendations for continued care.
  • Developed culturally competent interventions tailored to meet the needs of diverse populations.
  • Collaborated with other healthcare providers to coordinate care for clients who have co-occurring mental health disorders.
  • Identified high-risk situations that may lead to relapse or increased risk of harm due to substance use behaviors.
  • Identified treatment goals based on individual diagnosis and history.

Direct Support Professional Part-Time

Karis Disability Services
Toronto
2022.04 - Current
  • Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
  • Provided guidance and support to ensure the safety of individuals served.
  • Monitored individuals' behaviors, documented observations, and reported any changes or concerns to the supervisor.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Assisted individuals in learning and developing new skills.
  • Used approved crisis intervention techniques in emergencies.
  • Facilitated weekly group meetings, listened, offered compassion, and supported members.

Behavioral Support Staff

Beyond Support Services (Discovery Public School)
Vaughn , ON
2023.01 - 2023.06
  • Implemented de-escalation strategies when working with agitated clients.
  • Engaged clients in recreational activities to promote physical fitness and socialization.
  • Encouraged independence while providing guidance and supervision when necessary.
  • Encouraged appropriate behaviors through the use of positive reinforcement techniques.
  • Observed behaviors and documented data for evaluation purposes.
  • Collaborated with other professionals to ensure the best outcomes for clients.
  • Provided behavior support services to individuals with special needs.
  • Collaborated with school staff to develop learning activities and individualized safety plans.
  • Supervised students on field trips, during assembly periods, and while engaging in indoor and outdoor activities.
  • Developed individualized behavior plans based on assessments of client's needs.

Support Worker 2 & 3

Community Living Toronto
Toronto
2020.01 - 2023.03
  • Provided case management services to clients, including conducting initial assessments and developing individualized case plans.
  • Worked closely with relatives to support clients in maintaining important family relationships.
  • Maintained accurate records of client information in compliance with agency policies and procedures.
  • Organized and conducted group sessions that prioritized the cultivation of life skills and conflict resolution.
  • Ensured accurate case documentation by utilizing computer applications such as Microsoft Word, Excel, and ShareVision.
  • Collaborated with clients, family members, and all other involved parties to conduct successful personal development planning meetings.
  • Facilitated job shadowing program for adults with developmental disabilities.
  • Generated monthly financial reports to track residents' income and spending habits
  • Facilitated residents' access to necessary healthcare services by helping with appointment arrangements and attending visits with them.
  • Facilitated client connections with community agencies to support their activities of daily living.
  • Provided emotional support during difficult times to help individuals cope with life challenges.

Telephone Responder Volunteer (Student Placement)

Family Counseling Centre
Sarnia , ON
2019.03 - 2019.04
  • Co-facilitated group sessions for the Partner Assault Response (PAR) program.
  • Consistently maintained an up-to-date client database following every interaction.
  • Responded to incoming calls from individuals in crisis and provided active listening support.

Educational Assistant (Student Placement)

St. Matthew Catholic School
Sarnia , ON
2018.11 - 2018.12
  • Provided consistent and prescribed daily sensory treatment to students with developmental disabilities.
  • Created a positive learning environment by encouraging cooperation among students.
  • Facilitated extracurricular activities such as clubs or sports teams to encourage socialization among peers.
  • Developed instructional materials appropriate for different grade levels.
  • Conducted one-on-one tutoring sessions with students who needed extra support.
  • Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
  • Provided individualized instruction for special needs students according to their IEPs.
  • Supervised recess periods to ensure the safety of all students on the playground.
  • Assisted teachers with preparing classroom materials and activities.

Department of Correctional Service
Kingston , Jamaica
2014.01 - 2018.08
  • Developed case management plans for offenders, including referrals to community resources and services.
  • Led a wide range of workshops, including conflict resolution and anger management, for both youths and adults. I also provided individual counseling services and conducted parenting seminars.
  • Coordinated ongoing summer camps and facilitated activities to promote prosocial behavior among at-risk youth.
  • Conducted mediation sessions for court-involved individuals
  • Conducted interviews and investigations, and assisted in the preparation of pre-sentence reports for the criminal court proceedings and the family court.
  • Prepare monthly statistics of assigned matters and caseload.
  • I educated the offenders about the consequences of violating the terms of their supervised release.
  • Met with victims to discuss safety planning strategies and resource referrals.
  • Coordinated with other community stakeholders to provide additional support services for clients.
  • Participated in multi-disciplinary team meetings to review cases or develop solutions for difficult cases.
  • Maintained accurate records of offender contacts, progress notes, program reviews, and case files.
  • Collaborated with law enforcement agencies to investigate criminal activity related to parolees and probationers.
  • Performed risk assessments on new offenders for parole or probation placement.
  • Provided guidance and assistance to parolees in finding employment and other resources.
  • Arranged drug tests for clients at regular intervals to monitor sobriety levels.
  • Assessed risk levels for each offender by evaluating factors such as prior criminal history and personal characteristics.
  • Intervened in crises involving probationers or other individuals in the community.
  • Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training.

1

Education

Post Graduate Certificate - Autism & Behavioural Sciences

Lambton College

Bachelor of Social Work -

Northern Caribbean University

Bachelor of Social Work Canadian Equivalency -

Word Educational Services (WES)

Skills

  • Investigations and data gathering
  • Excellent interviewing skills
  • Excellent communication skills: verbal/oral/written
  • Counseling
  • Mediation Skills
  • Conflict management training
  • Needs assessment
  • Case management
  • Motivational interviewing techniques
  • Managing finances/book keeping
  • Microsoft Office Suite
  • Juvenile diversion programs
  • Crisis Intervention Techniques
  • Employment ,Training and job Shadowing
  • Creating personal development plan

Certification

Indigenous Cultural Competency

Timeline

Ministry of Attorney General Superior Court of Justice
2023.07 - Current

Behavioral Support Staff

Beyond Support Services (Discovery Public School)
2023.01 - 2023.06

Support Facilitator Part-Time

Montage Support Services
2022.06 - Current

Direct Support Professional Part-Time

Karis Disability Services
2022.04 - Current

Support Worker 2 & 3

Community Living Toronto
2020.01 - 2023.03

Telephone Responder Volunteer (Student Placement)

Family Counseling Centre
2019.03 - 2019.04

Educational Assistant (Student Placement)

St. Matthew Catholic School
2018.11 - 2018.12

Department of Correctional Service
2014.01 - 2018.08

Post Graduate Certificate - Autism & Behavioural Sciences

Lambton College

Bachelor of Social Work -

Northern Caribbean University

Bachelor of Social Work Canadian Equivalency -

Word Educational Services (WES)

Indigenous Cultural Competency

ZOLEA MURRAY-TUMMINGS