Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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JENNIFER EPHGRAVE

JENNIFER EPHGRAVE

Guelph,ON

Summary

Client-focused Registered Client Service Associate offering over 14 years of experience managing key accounts to deliver superior service. Proficient in court programs, F.R.A.N.K. and Microsoft Word, as well as general computer proficiency.

Expertise in providing client support, maintaining files and records and preparing quantitative, comparative performance evaluations. Committed to collaborating with associates and management to achieve business objectives.

Knowledgeable and dedicated customer service professional with extensive experience in the legal industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Personable Member Service Representative offering several years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Currently on LTD due to a chronic illness, I have been out of the office since 2011. When I was able to be in the office, my routine was quite structured.

Overview

33
33
years of professional experience

Work History

Client Service Representative

Ministry of the Attorney General; Superior Court of Justice
Kitchener, ON
09.2004 - Current
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Increased customer satisfaction by resolving private issues.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Time management used to ensure paperwork was completed on time and schedules adhered to
  • Financial budget management; end of day cash register was counted each day, complete with report.
  • Regular liaison between members of the public and judiciary staff
  • Organized staff meetings
  • Handled time sensitive mail
  • Diplomatic public management
  • Input data into a government program in a time sensitive environment

Trial Coordinator

Ministry of the Attorney General; Superior Court of Justice
Guelph, ON
09.2004 - 02.2006
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Monitored unit budget to meet financial objectives for spend rate and funding.
  • Organized Judicial Schedules
  • Conflict resolution between Judicial staff and lawyers
  • Worked within strict time frames
  • Worked with confidential and highly sensitive material
  • Worked closely with court security

Registrar

Ministry of the Attorney General; Superior Court of Justice
Guelph, ON
09.2004 - 06.2005
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Updated computer system with latest information to keep records current and accurate.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Processed registrations with attention to compliance with operational policies and court standards.
  • Trained junior staff on office procedures and regulatory requirements.
  • Responded to requests for information from various individuals by providing court documents.
  • Ordered supplies based on stock quantities, expected usage and budget limitations.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Produced accurate court documentation and organized resources to smoothly execute changes.
  • Drafted common document templates for use by executives and employees.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Maintained order in the court room by keeping a neutral disposition, and helped the Judge keep an eye on the general public, when they were in attendance.
  • Performed duties on the record during court proceedings, as asked by the presiding Official
  • Assisted the Judge with whatever was asked

Court Services Officer

Ministry of the Attorney General; Superior Court of Justice
Guelph, ON
09.2004 - 02.2005
  • Sorted, stamped and filed wide variety of legal and judicial materials.
  • Processed workflows related to specific areas of court processes.
  • Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
  • Maintained order in the court room
  • Prepared the court room for use
  • Assisted Superior Court Judiciary staff with whatever what asked
  • Worked with juries, organizing their days and remaining present when sequestered

Waitress/Barista

Loretto Tavern,Thornhill Golf and Country Club, Archibalds, McCabes
Toronto, ON
08.1998 - 05.2003
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Greeted new customers, discussed specials and took drink orders.
  • Prepared specialty desserts for customers for special occasions.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used cash registers and credit card machines to cash out customers.

Sous Chef

The Globe
Rosemont, ON
08.1993 - 08.1999
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Established and updated staff schedules and assignments to optimize coverage of peak times.
  • Collaborated with staff members to create meals for large banquets.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Monitored and controlled overhead and production costs with responsibility for profit and loss.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.

Dishwasher

The Globe
Rosemont, ON
07.1993 - 07.1995
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or pans items used often by kitchen staff.
  • Paid close attention to instructions from supervisor to complete tasks on time.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
  • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Increased machine efficiency by scraping and pre-washing dishes.

Education

Bachelor of Arts - European Studies; International Law And Politics

University of Guelph
Guelph, ON
06.2005

No Degree - Exchange Year; Part of My BA At U of G

Universidad De Malaga
Malaga, Spain
07.2004

High School Diploma -

Banting Memorial High School
Alliston, ON
06.1998

Skills

  • Courteous with Strong Service Mindset
  • De-escalation Techniques
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Inventory Management
  • Complex Product Knowledge
  • Proactive Self-Starter
  • Invoice Preparation and Processing
  • Inter-Department Collaboration
  • Establishing and Maintaining Customer Relationships
  • Patient and Empathetic
  • Excellent Attention to Detail
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Cultural Awareness and Sensitivity
  • Regulatory Compliance
  • Strong Analytical and Problem Solving Skills
  • Promoting Brand and Company Identity
  • Document and Records Management
  • Administrative and Office Support
  • Stock management
  • POS systems expert
  • Report preparation
  • Stocking and replenishing
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Complaint resolution
  • Strategic sales knowledge
  • Order fulfillment
  • Money handling abilities

Accomplishments

For several years I hosted Walk for Lupus, a charity fundraiser in collaboration with Lupus Ontario. After my time with Lupus Ontario I hosted Ride For Lupus, a charity motorcycle ride in support of the Pediatric Lupus Research Unit at the Hospital for Sick Kids, with 100% of proceeds going directly to Dr. Silverman, head of the department. These events were a great success with no less than 100 attendees at each Ride. I used every skill imaginable to organize and run these events, with participation from members of the community like Mayor Cam Gutherie. I was responsible for acquiring sponsors and donations, money management, group direction and much more.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Client Service Representative

Ministry of the Attorney General; Superior Court of Justice
09.2004 - Current

Trial Coordinator

Ministry of the Attorney General; Superior Court of Justice
09.2004 - 02.2006

Registrar

Ministry of the Attorney General; Superior Court of Justice
09.2004 - 06.2005

Court Services Officer

Ministry of the Attorney General; Superior Court of Justice
09.2004 - 02.2005

Waitress/Barista

Loretto Tavern,Thornhill Golf and Country Club, Archibalds, McCabes
08.1998 - 05.2003

Sous Chef

The Globe
08.1993 - 08.1999

Dishwasher

The Globe
07.1993 - 07.1995

Bachelor of Arts - European Studies; International Law And Politics

University of Guelph

No Degree - Exchange Year; Part of My BA At U of G

Universidad De Malaga

High School Diploma -

Banting Memorial High School

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JENNIFER EPHGRAVE