Zohra Kargar
Rohnert Park
Summary
Computer Science student with strong analytical and technical skills. Experienced in client support, building positive relationships, and resolving issues efficiently. Skilled communicator with proven adaptability and teamwork, delivering successful outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Client Service Representative
Bank of America
02.2024 - Current
- Provided attentive, client-focused service by greeting visitors, managing lobby flow, and assisting with appointment scheduling.
- Accurately processed daily transactions while identifying and promoting financial products aligned with client needs.
- Guided clients on using self-service tools including mobile banking, online platforms, and ATMs for everyday banking.
- Built strong client relationships by listening actively, resolving concerns promptly, and ensuring a positive experience.
- Supported branch operations by following all risk and compliance procedures when handling cash and confidential data.
Sales Floor & Customer Service Lead
Hobby Lobby
10.2021 - 01.2023
- Supervised sales team operations, trained new hires, and maintained high customer service standards.
- Operated cash registers, managed financial deposits and the associated paperwork to ensure the accuracy of store finances.
Education
Bachelor of Science - Computer Science
Arizona State University
01.2027
Skills
- Excellent Customer Service
- Relationship management
- Effective verbal communication
- Cash Handling Accuracy
- Problem Solving
- Team Collaboration
- Technology Proficiency
- Time Management
- Adaptability
- Quick Learner of Digital Tools & Systems
- Programming & Analytical Thinking
Timeline
Client Service Representative
Bank of America
02.2024 - Current
Sales Floor & Customer Service Lead
Hobby Lobby
10.2021 - 01.2023
Bachelor of Science - Computer Science
Arizona State University
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