Worked closely with clients to understand their business requirements and design solutions that leverage the Salesforce platform to meet those requirements.
Provided subject matter expertise on the Salesforce platform and its capabilities to clients and internal teams.
Led the implementation of Salesforce solutions, including configuring and customizing Salesforce objects, workflows, and validation rules.
Worked with cross-functional teams, including developers, project managers, and business analysts, to ensure the successful delivery of projects.
Acted as a liaison between clients and internal teams to ensure client satisfaction and successful project delivery.
Provided guidance and mentorship to junior team members on best practices for Salesforce development and implementation.
Kept up-to-date with the latest Salesforce platform developments and features, and provide recommendations to clients on how to leverage these to meet their business needs.
Developed and delivered training and documentation to clients on the use of Salesforce solutions.
Collaborated with the sales team to identify new business opportunities and support the sales process.
Participated in the development of proposals, statements of work and cost estimates for clients.
Continuously monitor, maintain and support the solution post-deployment to ensure optimal performance, and work with the client to identify areas for improvement.
Business Strategy Consultant
Ethical Intelligence Associates, Limited
Toronto, ON
05.2021 - 12.2021
Providing strategic support in the design and development of first of its kind AI ethics training platform for corporations, startups, and international agencies.
Leading the growth strategy of the AI ethics startup in North America and South Asia.
Research Assistant (Machine Learning Project)
Insight ML
Toronto, ON
09.2020 - 07.2021
Led the comparison study of SVM, Random Forest and XGBoost on imbalance classes data set for fraud detection
Designed and implemented the serving infrastructure for the model exploration using Kubernetes and containerized, deployed & monitored the KPIs using Seldon core with Istioingress.
Developed training and workshops for interdisciplinary groups of students and for multiple levels of stakeholders across the University of Toronto, building skills in conflict resolution, communication, and negotiation.
Director, Community & Strategy
NeedsList
Toronto, ON
01.2019 - 08.2020
Developed the technology scaling strategy for the globally recognized and award winning humanitarian innovation startup (NeedsList) to reach more than 25 countries raising more than $2 MM of smart aid.
Led the user design strategy to integrate the learning of user testing into the final user experience design of the platform & mobile app.
Designed and implemented on-boarding modules to help NGOs navigate through the web and app interface, which resulted in 300% increase in user retention on the app.
Portfolio Manager
Echoing Green
New York, NY
09.2018 - 08.2019
Consulted grass-roots education technology social entrepreneurs in South America, South Asia and East Africa to scale their innovations in the local and global markets.
Led the curriculum development for the training of social entrepreneurs on leadership, organizational policy development, human resources management, grants and funding management and impact measurement.
Co-Founder & Lead Strategist
MentHub
Karachi, Sindhi
01.2016 - 01.2017
Co-founded and led the curriculum development, strategy and program management of an award-winning start-up that provided an online platform for teachers training in community based schools and higher education institutions.
Sustainability Manager (Environment, Health & Saf)
Unilever Pakistan
Karachi, Sindh
01.2011 - 12.2015
Led the development and implementation of a carbon reporting and net-zero strategy for the company, resulting in a 30% reduction in greenhouse gas emissions
Designed and implemented carbon reporting dashboards for data visualization and analysis
Led cross-functional teams in the implementation of carbon reduction projects, including energy efficiency and renewable energy projects
Collaborated with stakeholders and external partners to drive the company's sustainability efforts
Demonstrated ability to work under tight deadlines and deliver projects on-time and within budget
Led the development and launch of a carbon reporting tool that received positive feedback from users
Education
Bachelor of Engineering - Mechanical Engineering
NED University of Engineering And Technology
Karachi
12.2011
Skills
Salesforcecom Implementations
Solutions involving Best Practices and Adoption
Requirements Gathering and Gap Analysis
Business Value Mapping
CRM Solution Designing
Exceptional time management
System Integration and Functional Testing
Conducting User acceptance Testing and End user Training
Performance and scalability optimization
Troubleshooting and debugging
Data management and Data Modelling
Advanced Flow Implementation
Summary
Salesforce Solution Consultant with experience in designing and implementing Salesforce solutions for large enterprises. Proven ability to lead cross-functional teams and drive successful Salesforce projects from concept to deployment.
6+ years of experience in consulting for IT startups (early/mid stage) in North America, South Asia, South America and Europe to achieve scalability in local and international markets.
5+ years of experience with manufacturing industry - leading the development and implementation of a carbon reporting and net-zero strategy.
Proven interpersonal and communication skills, successfully collaborating with intercultural and multidisciplinary teams and partners, and establishing internal and external multi-stakeholder relationships and strategic partnerships
Extensive knowledge in project and relationship management across multiple stakeholders and industries
Certification
Certified Salesforce Administrator
Certified Salesforce Advanced Administrator
Certified Salesforce Platform App Builder
Certified Salesforce Sales Cloud Consultant
Certified Salesforce Service Cloud Consultant
Certified Salesforce Experience Cloud Consultant
Certified Supply Chain Professional (CSCP - APICS)
Timeline
Salesforce Solution Consultant
Salesforce
01.2022 - Current
Business Strategy Consultant
Ethical Intelligence Associates, Limited
05.2021 - 12.2021
Research Assistant (Machine Learning Project)
Insight ML
09.2020 - 07.2021
Director, Community & Strategy
NeedsList
01.2019 - 08.2020
Portfolio Manager
Echoing Green
09.2018 - 08.2019
Co-Founder & Lead Strategist
MentHub
01.2016 - 01.2017
Sustainability Manager (Environment, Health & Saf)