Zohaa Ghazi
Toronto,Ontario
Summary
A polite, hardworking, and reliable individual who enjoys helping and working with others. Able to communicate in a respectful manner and carry out required tasks with high levels of efficiency and productivity.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
01.2024 - 07.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
Intern
Rizq
Lahore, Pakistan
04.2023 - 06.2023
- Collaborated with a team to organize and execute food distribution events to combat hunger and food waste
- Assisted in the collection, sorting, and distribution of surplus food to underserved communities
- Engaged with volunteers and community members to raise awareness about food insecurity issues
- Maintained accurate records of all activities performed throughout internship period.
- Set specific goals for projects to measure progress and evaluate end results.
Intern
Shaukat Khanum Hospital
Lahore, Pakistan
10.2022 - 10.2022
- Supported the healthcare team in various administrative and patient care tasks
- Gained exposure to the healthcare industry and contributed to improving patient experiences
- Developed strong communication and organizational skills in a fast-paced hospital environment
Intern
Akhuwat
Lahore, Pakistan
11.2019 - 11.2019
- Contributed to the microfinance organization's efforts to alleviate poverty by providing interest-free loans to low-income individuals and entrepreneurs
- Assisted in assessing loan applications, conducting interviews, and monitoring loan repayments
- Collaborated with team members to organize financial literacy workshops for borrowers
Education
High School Diploma -
City Adult Learning Centre
Toronto, ON08-2024
High School Diploma -
Lahore Grammar School
Lahore, Punjab08-2022
Skills
- Multilingual proficiency
- Great communication
- Interpersonal skills
- Quick learner
- Problem-solving
- Adaptability
- Independence
- Cash Handling
- Customer Service
- Payment Collection
- Cash Register Operation
- Payment Processing
- Customer Assistance
- ID Verification
- Order Verification
- Cash Management
- Written and verbal communication
- Customer service excellence
- Cleaning and sanitizing
- Time management skills
- Credit and cash transactions
- Cash Drawer Balancing
Volunteer Experience
- Intern, Rizq, 04/01/23, 06/01/23, Lahore, Punjab, Pakistan, Collaborated with a team to organize and execute food distribution events to combat hunger and food waste., Assisted in the collection, sorting, and distribution of surplus food to underserved communities., Engaged with volunteers and community members to raise awareness about food insecurity issues.
- Intern, Shaukat Khanum Hospital, 10/01/22, 10/01/22, Lahore, Punjab, Pakistan, Supported the healthcare team in various administrative and patient care tasks., Gained exposure to the healthcare industry and contributed to improving patient experiences., Developed strong communication and organizational skills in a fast-paced hospital environment.
- Intern, Akhuwat, 11/01/19, 11/01/19, Lahore, Punjab, Pakistan, Contributed to the microfinance organization's efforts to alleviate poverty by providing interest-free loans to low-income individuals and entrepreneurs., Assisted in assessing loan applications, conducting interviews, and monitoring loan repayments., Collaborated with team members to organize financial literacy workshops for borrowers.
References
Available Upon Request
Accomplishments
- Food Bank Donations Badge.
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Cashier
Walmart
01.2024 - 07.2024
Intern
Rizq
04.2023 - 06.2023
Intern
Shaukat Khanum Hospital
10.2022 - 10.2022
Intern
Akhuwat
11.2019 - 11.2019
High School Diploma -
City Adult Learning Centre
High School Diploma -
Lahore Grammar School
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