Zohaa Ghazi
Toronto,Ontario
Summary
A polite, hardworking, and reliable individual who enjoys helping and working with others. Able to communicate in a respectful manner and carry out required tasks with high levels of efficiency and productivity.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
01.2024 - 07.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops and registers.
- Balanced daily transactions on a computerized point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
Intern
Rizq
04.2023 - 06.2023
- Collaborated with a team to organize and execute food distribution events to combat hunger and food waste
- Assisted in the collection, sorting, and distribution of surplus food to underserved communities
- Engaged with volunteers and community members to raise awareness about food insecurity issues.
Intern
Shaukat Khanum Hospital
10.2022 - 10.2022
- Supported the healthcare team in various administrative and patient care tasks
- Gained exposure to the healthcare industry and contributed to improving patient experiences
- Developed strong communication and organizational skills in a fast-paced hospital environment
Intern
Akhuwat
11.2019 - 11.2019
- Contributed to the microfinance organization's efforts to alleviate poverty by providing interest-free loans to low-income individuals and entrepreneurs
- Assisted in assessing loan applications, conducting interviews, and monitoring loan repayments
- Collaborated with team members to organize financial literacy workshops for borrowers
Education
High School Diploma -
City Adult Learning Centre
Toronto, ON08-2024
High School Diploma -
Lahore Grammar School
Lahore, Punjab08-2022
Skills
- Multilingual proficiency
- Great communication
- Quick learner
- Problem-solving
- Cash Handling
- Customer Service
- ID Verification
- Cash Management
- Time management
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Accomplishments
- Food Bank Donations Badge.
- Sold Walmart Mastercards.
References
References available upon request.
Timeline
Cashier
Walmart
01.2024 - 07.2024
Intern
Rizq
04.2023 - 06.2023
Intern
Shaukat Khanum Hospital
10.2022 - 10.2022
Intern
Akhuwat
11.2019 - 11.2019
High School Diploma -
Lahore Grammar School
High School Diploma -
City Adult Learning Centre
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