ZOEY ZHOU
Richmond,Canada
Summary
Resourceful and detail-oriented professional with a proven track record in administrative support, customer service, and operational efficiency. Known for strong communication skills, problem-solving capabilities, and a positive, proactive attitude in fast-paced environments. Demonstrated ability to enhance client satisfaction, streamline processes, and support organizational goals effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lekon Logistics
Richmond, Canada
02.2025 - Current
- Coordinated office operations, including scheduling meetings, handling correspondence, and maintaining organized filing systems.
- Provided administrative support to senior staff, ensuring daily logistics and communication flowed efficiently.
- Assisted in preparing reports, invoices, and internal documentation for logistics and supply chain activities
- Handled phone and email inquiries professionally, resolving internal and external stakeholder questions promptly.
- Supported the HR and operations team with record-keeping, travel arrangements, and data entry tasks.
Customer Experience Associate
Toronto-Dominion Bank
Richmond, British Columbia
10.2024 - 02.2025
- Delivered personalized banking services, assisting customers with transactions, inquiries, and product recommendations.
- Guided digital banking tools to enhance customer experience and efficiency.
- Identified opportunities to cross-sell financial products, aligning solutions with customer needs.
- Built long-term customer relationships through proactive service and follow-ups.
Receptionist
China Merchants Bank
Dongguan, China
06.2022 - 09.2022
- Handled cash and credit card payments with accuracy
- Assisted with administrative tasks such as filing documents, copying materials
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Assisted in resolving customer complaints and disputes
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Greeted visitors warmly and ensured they had a positive experience
Public Relations Assistant Intern
PICC
Dongguan, China
06.2020 - 12.2020
- Developed strategies aimed at improving customer loyalty by strengthening relationships through public relations activities
- Prepared responses to customer inquiries received via email or social media channels in a timely manner
- Participated in brainstorming sessions to come up with creative ideas for engaging customers through public relations campaigns
- Assisted in creating promotional materials such as flyers, brochures, and posters for marketing purposes
- Developed innovative approaches for problem solving when faced with challenges or obstacles during an event or project
- Provided on-site support during events by troubleshooting issues as they arose
- Analyzed data from past events to identify areas of improvement going forward
- Prepared clear and concise project reports summarizing progress, risks, and action items
Advertising Planner
ISCC Car Dealership
Seattle, USA
05.2019 - 02.2020
- Designed and implemented efforts to publicize events and promote sponsorships
- Developed event topics and chose featured speakers
- Developed innovative approaches for problem solving when faced with challenges or obstacles during an event or project
Education
Bachelor of Arts - Leadership
Trinity Western University
Richmond08-2024
Certification in Early Childhood Education -
Capital College
Richmond01.2024
Skills
- Customer engagement
- Schedule management
- Database entry
- Computer proficiency
- Recordkeeping
- Microsoft outlook
- Coordination
Certification
Early Childhood Education Assistant
Languages
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
English
Native/ Bilingual
Timeline
Administrative Assistant
Lekon Logistics
02.2025 - Current
Customer Experience Associate
Toronto-Dominion Bank
10.2024 - 02.2025
Receptionist
China Merchants Bank
06.2022 - 09.2022
Public Relations Assistant Intern
PICC
06.2020 - 12.2020
Advertising Planner
ISCC Car Dealership
05.2019 - 02.2020
Bachelor of Arts - Leadership
Trinity Western University
Certification in Early Childhood Education -
Capital College
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