Zoe Taylor
COCHRANE,AB
Summary
Safety-focused professional transitioning into mining industry. Expertise in regulatory compliance, operational management, and leadership in high-pressure environments. Skilled in managing logistics, maintaining situational awareness, and resolving critical issues. Experienced in operating manual transport machinery with strong work ethic and commitment to safety culture.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Dayhome Operator
Self-Employed
Cochrane, AB
08.2018 - Current
- Executed strict daily safety and sanitation procedures in compliance with rigorous regulatory standards, achieving a 100% incident-free compliance record.
- Maintained calm, decisive focus during high-pressure or emergency situations, executing rapid problem resolution to ensure the absolute safety of all individuals under care.
- Managed detailed logs, shift planning, and routine inspections of the physical environment to identify and eliminate potential operational hazards.
- Modeled and encouraged healthy eating, hygiene, and self-regulation through clear, consistent behaviors and structured routines.
- Resolved conflicts through guided discussion that strengthened empathy and understanding, fostering a collaborative and respectful environment.
Customer Engagement Manager
Community Natural Foods
Calgary, AB
07.2014 - 07.2018
- Managed daily operations, including high-volume cash transactions and inventory replenishment, to support customer service and achieve sales targets.
- Oversaw department operations and led a team of 8+ employees, ensuring operational efficiency and adherence to safety protocols.
- Recruited, trained, and scheduled staff while managing performance and terminations to build a skilled and cohesive team.
- Guided a team through complex company restructuring and high-stress conflict resolution, maintaining morale and productivity.
- Operated pallet jacks and material handling equipment daily to safely transport heavy inventory and bulk shipments within the facility.
Customer Engagement/Fresh Supervisor
Community Natural Foods
Calgary, Alberta
07.2013 - 07.2014
- Provided exceptional customer service while ensuring quality standards for fresh products.
- Led team of up to 5 employees during shifts to achieve operational efficiency and meet daily targets.
- Trained new employees on company safety policies and operational procedures to ensure full compliance and smooth onboarding.
- Conducted daily pre-shift inspections of inventory and storage environments to identify and address retail floor hazards.
Education
French
Université Sainte-Anne
Church Point, NS08-2007
Early Childhood Education
Mount Sainte Vincent University
Halifax, NSBachelor of Arts
Dalhousie University
Halifax, NSSkills
- Safety compliance
- Crisis management
- Team leadership
- Childcare management
- Child Safety Practices: Practical experience operating manual material handling equipment (pallet jacks) to safely transport inventory within high-traffic zones
- Conflict resolution
- Inventory management
Languages
French
Limited
Certification
- First Aid&CPR/AED level C
Timeline
Dayhome Operator
Self-Employed
08.2018 - Current
Customer Engagement Manager
Community Natural Foods
07.2014 - 07.2018
Customer Engagement/Fresh Supervisor
Community Natural Foods
07.2013 - 07.2014
French
Université Sainte-Anne
Early Childhood Education
Mount Sainte Vincent University
Bachelor of Arts
Dalhousie University