Zoe Phibbs

Effectively perform service that correlates with the elevated expectations of a fine dining experience - including wine service

Navigate a multi-table section, ensuring the unique needs of each guest are met

Utilize effective time management and analysis to ensure guests have a memorable and joyful dining experience

Ability to calmly navigate conflict with guests should problems arise during service

Communicating naturally and openly with guests in favor of promoting meaningful connections

Serving members in both the Main Dining Room and Dockside restaurants, often serving several multi-person groups at a time

Providing formal service in the Dining Room in order to fulfill the fine dining experience expected by the members

Providing fast and attentive service (remembering their names/member numbers, filling waters when needed, providing specific cutlery based on each order, etc.)

As a host: preparing for the expected reservations, while also planning and seating walk-ins while communicating such decisions with other members of the serving team.

Engaging and making personal connections with members in order to optimize their club experience

Working early mornings in the Halfway House providing an assortment of drinks and sandwiches to members during their round.

Working banquets and events serving food and drinks throughout the season, including weddings, tournaments, baby showers, birthdays, etc

Responsible for cleaning the club hotel suites (made sure they were thoroughly cleaned and up to standard)

Providing members staying in the cabins with extra supplies they need at their request (extra towels, soap, water bottles, etc.)

Completing several daily tasks throughout the course (cleaning course bathrooms twice a day/ cleaning staff offices/ cleaning staff washrooms)

Checking locker rooms several times a day in order to make sure they are presentable (collecting towels and putting out new ones, cleaning counters and restocking complimentary toiletries)

Overall making sure the course was properly cleaned and presentable for the members

Working at the register (taking/checking out orders, greeting customers, handling cash)

Serving and making drinks

Opening the cafe (accepting deliveries, setting up machines, setting up the display case with pastries for the day)

Closing the cafe (cleaning floors/dishes/machines/countertops, ensuring grills/stoves are off, stocking for the following day, closing cash, locking up)

Bagging cookies, stamping cups/cup sleeves/bags, bagging teas

Assist students in a subject they are struggling with (specifically Vocals, Piano, Science, or English)

Answer any questions they may have

Problem Solve with them to figure out answers

Build their confidence in their abilities and strengths