Victoria Phelan
Ottawa,ON
Summary
A highly organized and hard-working individual seeking a position to gain practical experience and education. Possessing excellent interpersonal communication and organizational abilities, brings an infectious positive outlook and a strong, dedicated work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Stages Night Club
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Educator
Ottawa Childcare Corporation
01.2022 - Current
- Plan and deliver lessons and activities that support cognitive and emotional development for children aged 18 months to 12 years
- Handle classroom management by setting rules and consciously responding to daily conflict, transforming it into an opportunity to teach critical life skills to children
- Communicating with parents about the child's progress and behaviors
- Built relationships and communicated with parents to provide the best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Educator
The Mighty Roar Project
05.2024 - 06.2024
- Provide vital extra help to the teachers and staff delivering educational foundations
- Manage classroom sizes of 52+ children a day
- Provide one-to-one time with children
- Aid in the curriculum planning for the children
- Adjust to different teaching styles and limited resources
Server
HEIST Restaurant + Wine Club
01.2022 - 01.2023
- Customer service representative responsible for greeting customers, and making suggestions based on preferences
- Took and served food and drink orders and upsell when appropriate
- Deliver checks and collect payments
- Successfully arranged large gatherings for 150+ customers by providing them with exceptional food and beverage services
Guest Services Agent
TownePlace Suites by Marriott
01.2020 - 01.2022
- Registering guests and assigning rooms
- Accommodates special requests whenever possible
- Leveraging selling techniques to up-sell rooms and amenities to guests
- Understanding and performing proper credit, check-cashing and handling policies and procedures
- Perform financing-related functions like posting charges to guest accounts, bill/ invoice settlements, currency changes
Pro Shop Assistant
Riverbend Golf & Country Club
01.2020 - 01.2022
- Customer service specialist responsible for welcoming customers, answering phones, booking events
- Responsible for cash and credit transactions
- Maintaining a safe environment for both employees and customers
- Selling merchandise within the pro shop
Education
Bachelor of Arts - Global Development
Queen's University
Kingston, ON05-2026
High School Diploma -
Sacred Heart Catholic High School
Ottawa, Ontario06.2022
Skills
Fast Learner
Positive Attitude
Time Management
Attention to Detail
Team Collaboration
Languages
English
Native or Bilingual
French
Professional Working
Achievements
While being commissioned for my artwork, I was honored with the Best in Show Award at the OCSB Art Exhibition. Focusing on this medium has allowed me to collaborate with others, create bonds with the community and learn how to positively uplift communities through art., Participated and excelled in school activities like Football, Field Hockey, and Track & Field, Lacrosse and Provincial level Ringette for 7 years. This reinforces my belief that discipline, preparation and hard work drives success.
Certification
- Smart Serve (2023, October)
- CPR/AED Certification
- Registered Yoga Teacher (RYT) - YogaRenew
Timeline
Educator
The Mighty Roar Project
05.2024 - 06.2024
Bartender
Stages Night Club
09.2022 - Current
Educator
Ottawa Childcare Corporation
01.2022 - Current
Server
HEIST Restaurant + Wine Club
01.2022 - 01.2023
Guest Services Agent
TownePlace Suites by Marriott
01.2020 - 01.2022
Pro Shop Assistant
Riverbend Golf & Country Club
01.2020 - 01.2022
- Smart Serve (2023, October)
- CPR/AED Certification
- Registered Yoga Teacher (RYT) - YogaRenew
Bachelor of Arts - Global Development
Queen's University
High School Diploma -
Sacred Heart Catholic High School
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