Elena Hebb
Bathurst,NB
Summary
Friendly Bartender with exceptional Skill and Skill skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
15
15
years of professional experience
Work History
Bartender
Buddies Pool Hall
05.2020 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently closed the bar according to established procedures, ensuring preparedness for each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Terry's Place
Bartender Manager
09.2007 - 05.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory,
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Performed routine inspections of work areas, promptly addressing any issues or hazards that arose during daily operations.
- Established strong working relationships across functional teams, promoting collaboration and open communication channels throughout the company.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Bartender Course -
Community Career Academy
Dartmouth, NS04.2006
High School Grade 12 -
Lunenburg High School
Lunenburg, NS06.2001
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Handle fast and slow service
- Awesome server
- Positive worker
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Suggestive Selling
- Alcohol awareness
- Team training and development
- New Hire Training
- Beverage Preparation
- Drink Preparation Techniques
- Inventory
- Sales expertise
- Salesmanship
- Classic cocktails
- Wine and liquor knowledge
- Performance Improvement
- Bar Equipment Familiarity
- Staff Management
- Health codes compliance
- Preparing garnishes
- Fast Learner
- Honest and Dependable
- Teamwork and Professionalism
- Collaboration and Teamwork
- Calm and Composed
- Relationship Building
- Responsible Serving
- Engaging Customers
- Good Conversationalist
- Drink Preparation
- Issue Resolution
- Professional Service Standards
- Bussing and Serving
- Age Identification checks
- Team Management
- Interpersonal Communication
- Stamina and Endurance
- Monitoring Alcohol Consumption
- Ability to Lift 30 Pounds
- Bartending License
- Basic Math
- Ordering Supplies
- Bar Menu Planning
- Cost Control
Accomplishments
Running pool league
Being only bartender
Running pool, bar and cleaning
Very personable
People person
Delt with bar fights.
Open and closing bar
Handle money floats
Finishing paperwork correctly
Can handle with all situations
Languages
English
Professional Working
Additional Information
I have always loved being a bartender. I'm an awesome server and always making sure the customers are satisfied so they always want to come back feeling comfortable.
Timeline
Bartender
Buddies Pool Hall
05.2020 - 10.2022
Terry's Place
Bartender Manager
09.2007 - 05.2019
Bartender Course -
Community Career Academy
High School Grade 12 -
Lunenburg High School
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