Zoe McCasland
Manteca
Summary
Offering foundation in technology and strong problem-solving abilities with willingness to learn and grow. Brings understanding of customer service and technical troubleshooting to efficiently address user issues. Ready to use and develop customer service and technical skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pet Specialist
Petsmart
09.2023 - Current
- Maintained a clean and organized store environment, ensuring optimal shopping experiences for customers.
- Managed daily store operations efficiently, including opening/closing procedures, restocking shelves, and maintaining cleanliness standards.
- Assisted in the training of new team members by sharing knowledge of store procedures, product offerings, and customer service best practices.
- Educated customers on proper pet care techniques, leading to improved animal welfare outcomes within the community.
Spa Consultant
Planet Beach Spa
04.2023 - 09.2023
- Enhanced spa customer satisfaction by implementing new treatment offerings and personalized service options.
- Developed targeted marketing campaigns to attract new clientele and generate additional revenue.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
Cashier
Sourdough and Co
01.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
GED -
Modesto Junior College
Modesto, CA05-2028
High School Diploma -
East Union High School
Manteca, CA05-2023
Skills
- Sales and marketing
- Creativity and innovation
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Computer skills
Certification
Certified Forklift Driver
Timeline
Pet Specialist
Petsmart
09.2023 - Current
Spa Consultant
Planet Beach Spa
04.2023 - 09.2023
Cashier
Sourdough and Co
01.2022 - 03.2023
GED -
Modesto Junior College
High School Diploma -
East Union High School
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