Kristen Garvey
Bradford,ON
Summary
Dynamic professional with a strong background in customer service and logistics. Proven ability to resolve conflicts with empathy and maintain high service levels.
Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.
Detail-oriented customer service professional bringing 6 years of coordinating shipments, collaborating with freight carriers and managing customer needs.
Overview
21
21
years of professional experience
Work History
Pet Specialist
Pet Valu
03.2025 - Current
- Assisted customers with selecting appropriate pet nutrition products, contributing to healthier pets and happier owners.
- Resolved customer complaints professionally and tactfully, maintaining a positive brand image while retaining customer trust.
- Collaborated with fellow team members to create engaging in-store events promoting pet adoption, wellness, and training services.
- Provided exceptional customer service by addressing questions and concerns promptly and professionally.
- Managed daily store operations efficiently, including opening/closing procedures, restocking shelves, and maintaining cleanliness standards.
- Partnered with local rescue organizations to host adoption events at the store location, increasing awareness about adoptable pets in need of homes.
Homemaker
Self-employeed
06.2011 - 03.2025
- Paused my professional career to raise two children and establish a positive environment for child development
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- To keep my skills current, I also engaged in several "work from home" projects for various start up companies
U.S Import Operations Agent
Ranger Group of Companies
04.2006 - 03.2011
- Coordinated daily logistics to ensure smooth operations.
- Completed customs paperwork for shipments arriving in to Canada from the U.S.A
- Thoroughly reviewed all customs paperwork from customers to ensure no cross-border delays
- Managed vendor relationships, ensuring timely delivery of goods
- Maintained regular communication with customers to ensure they are informed of their shipments
- Collaborated with vendors to secure cost-effective supply solutions
Customer Service Representative
Ranger Moving Systems
01.2010 - 04.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Prepared the full range of customs paperwork to ensure no cross border delays for our trucks.
- Tracking and tracing of our fleet to maintain high service levels for our customers. Resolved all transit issues to ensure no delays.
Customer Relations
FireFox Marketing
05.2004 - 09.2004
- Was hands on in the public distribution of products to be sampled while explaining the benefits to potential consumers.
- Traveled across Ontario setting up our booths to promote attention and product knowledge while handing out free samples of our clients products.
Education
High School Diploma -
Barrie Central Collegiate
Barrie, ONSkills
- Patience and calmness
- Animal behavior
- Creativity and innovation
- Sales and marketing experience
- Computer literate with full Microsoft suite
- Good understanding of transportation and logistics, including documentation
- Exceptional communication and customer service skills
- Never say never attitude and a strong desire to continue growing my professional abilities
- Teamwork
- Positive attitude even in challenging situations
Timeline
Pet Specialist
Pet Valu
03.2025 - Current
Homemaker
Self-employeed
06.2011 - 03.2025
Customer Service Representative
Ranger Moving Systems
01.2010 - 04.2010
U.S Import Operations Agent
Ranger Group of Companies
04.2006 - 03.2011
Customer Relations
FireFox Marketing
05.2004 - 09.2004
High School Diploma -
Barrie Central Collegiate
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