Summary
Overview
Work History
Education
Skills
Personal Summary
Timeline
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Zoe Comstock

Orangevale

Summary

Dynamic Customer Service Representative with proven expertise at Snook's Candies in resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for boosting team morale and improving user experience at Brainyzootoys by delivering informed product recommendations and outstanding support. Committed to maintaining high standards of service and integrity.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Snook's Candies
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Brainyzootoys
04.2021 - 10.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Mizo Academy
Orangevale, CA
06-2023

Real Estate Course Completion - Real Estate

Folsom Lake College
Folsom, CA
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Store maintenance
  • Patience and empathy
  • Work ethic and integrity
  • Cleaning and sanitizing

Personal Summary

From a young age i have been motivated to work well with people from all ages and backgrounds. By the age of eleven i had established a successful pet boarding business and was also very active in community theatre. I was given the opportunity to work with both customers and theatre production teams both on and off the stage. I am looking for a job where i can further my expertise and experience in food service, while utilizing my exceptional interpersonal skills.

Timeline

Customer Service Representative

Snook's Candies
10.2022 - Current

Customer Service Representative

Brainyzootoys
04.2021 - 10.2021

High School Diploma -

Mizo Academy

Real Estate Course Completion - Real Estate

Folsom Lake College
Zoe Comstock