ZOË MORRIS
Toronto,Ontario
Summary
Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfying customers and bringing in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support.
Overview
10
10
years of professional experience
Work History
Server
The Pilot
04.2024 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Followed precise steps of service to ensure complete customer satisfaction and return.
Server/Bartender
Starving Artist Waffles and Espresso
02.2022 - 06.2024
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions
- Provided fast, friendly customer service and minimized complaints by keeping drinks full and delivering correct orders
Manager
Mike's Nofrills
06.2020 - 01.2022
- Managed team of 25+ personnel, through daily operations, open/close procedures and break management while following union standards
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Balanced daily invoices, EFT's, house charges, safes and tills
- Created schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Managed regular payroll submissions for employees
- Screened and onboarded new employees with training and new hire documentation.
Server/Bartender
Crepe House
04.2015 - 12.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers
Education
Diploma - Film and Television Production -
Seneca Polytechnic
Toronto, Ontario04.2024
Skills
- Exceptional Customer Service
- Multitasking and time management
- Critical Thinking
- Operations management
- Safety awareness
- Beverage Preparation
Languages
English
Timeline
Server
The Pilot
04.2024 - Current
Server/Bartender
Starving Artist Waffles and Espresso
02.2022 - 06.2024
Manager
Mike's Nofrills
06.2020 - 01.2022
Server/Bartender
Crepe House
04.2015 - 12.2018
Diploma - Film and Television Production -
Seneca Polytechnic
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