Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMANPREET KAUR

Brampton,ON

Summary

Seeking a challenging position where observation, communication, and problem-solving skills can be utilized to ensure customer satisfaction-experienced in interacting with minors, disgruntled customers, and coworkers in a challenging and busy environment. Achieved consistent sales targets through outstanding service and teamwork. Eager to deliver strong observational skills to create an inviting environment for staff, clients, and guests. Capable of acting quickly during busy days. Equipped with excellent memory and awareness of surrounding people, events, and facilities. Skilled in POS systems and adept at maintaining high cleanliness standards. Dynamic professional with proven expertise in customer service and inventory management.

Overview

1
1
year of professional experience

Work History

Server

Masala BLVD
02.2024 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in inventory management and ordering to maintain stock levels and minimize wastage.
  • Collaborated with kitchen team members to ensure efficient service during peak hours, contributing to a smooth operation.
  • Maintained cleanliness and sanitation standards in the kitchen area according to health regulations.
  • Provided excellent customer service by accommodating special requests and dietary restrictions
  • Trained new servers on standards.

Retail Sales Associate

H&M
07.2023 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeled items, and arranging according to size or color.
  • Maintained a clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Managed cash register after the end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Retail Sales Associate Cashier

Zara Clothing
03.2023 - 06.2023
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high-volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working in various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Developed and delivered two custom product demonstrations to clients each month.
  • Created 100% customer satisfaction by providing excellent and exceptional customer service with prompt, efficient, and courteous service.
  • Meet and exceed individual and team sales goals, contributing to the overall success of the store.
  • Adhere to company policies and procedures, including availability and scheduling needs, to ensure operational efficiency.

Education

Human Resource Management

Humber Institute of Technology And Advanced Learning
Toronto, ON
12.2024

Bachelor of Arts - English Language And Literature

PANJAB UNIVERSITY
Chandigarh, Punjab
05.2023

Certificate Course in Journalism

PANJAB UNIVERSITY
Chandigarh
05.2023

Skills

  • Strong Work Ethic
  • Exceptional Customer Service
  • Menu presentation
  • Bill computation
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality Service Expertise
  • Memory retention
  • Cleanliness standards
  • Strong verbal & written communication
  • Customer service
  • Point of Sale Knowledge
  • Merchandise knowledge
  • Stocking & replenishing
  • product & service sales
  • Critical thinking
  • Multi-tasking
  • Problem-solving
  • Inventory Management
  • Ability to remain calm and composed under pressure
  • Observant and attentive
  • Detail-oriented
  • Conflict resolution
  • Adaptability
  • Basic knowledge of emergency response procedures
  • Basic knowledge of computers
  • Outgoing personality with strong interpersonal skills
  • Proven ability to achieve individual selling goals and metrics
  • Customer service experience with a focus on delivering legendary experiences
  • Exceptional sales accountability and leadership abilities
  • Ability to work effectively in a team environment and collaborate with peers and supervisors
  • Flexibility to work a varied schedule, including nights, weekends, and holidays
  • Physical ability to lift and move products and fixtures up to 50 lbs, climb step stools and ladders, and stand/walk for long periods
  • Manual dexterity and hand-eye coordination
  • Willingness to travel to other store locations and attend district meetings

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Server

Masala BLVD
02.2024 - 05.2024

Retail Sales Associate

H&M
07.2023 - 12.2023

Retail Sales Associate Cashier

Zara Clothing
03.2023 - 06.2023

Human Resource Management

Humber Institute of Technology And Advanced Learning

Bachelor of Arts - English Language And Literature

PANJAB UNIVERSITY

Certificate Course in Journalism

PANJAB UNIVERSITY

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AMANPREET KAUR