Automotive industry, Assisting people on used vehicle hunting
Zixu Tang
Junior Auto Body Estimator
Nanaimo,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced customer service provider with over 4 years of experience in food/hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Marketing and business development. Motivated to learn, grow and excel in Pepsico.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Junior Auto Body Estimator
Craftsman Collision
Nanaimo, BC
10.2022 - Current
- Maintained a clean, organized workspace that projected professionalism and contributed to efficient workflow processes.
- Increased customer satisfaction by providing accurate and timely auto body repair estimates.
- Consistently met or exceeded monthly sales goals through diligent follow-up on potential leads and cultivating strong customer relationships.
- Streamlined the estimating process for better efficiency, utilizing industry-specific software tools.
- Collaborated with auto body technicians to identify necessary parts for repairs, minimizing downtime.
- Collaborated with repair planner to maintain work flow within the production line
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Supervised and trained staff on product knowledge. Assisted management team to maximize team work efficiency.
Motel Supervisor
Harbour Light Motel
Nanaimo, British Columbia
06.2022 - 08.2022
- Managed daily operations for better customer service and increased revenue.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Provided services efficiently and with high level of accuracy.
Delivery Driver Team Leader
Hong Kong House Restaurant
Nanaimo, British Columbia
01.2018 - 06.2022
- Worked with customers to understand needs and provide excellent service.
- Hired and trained new team members, excelled at assigning work to team members
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled phone calls every workday to address customer inquiries and concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor in Tourism Management - Tourism Management
Vancouver Island University
Nanaimo, BC 01.2017 - 06.2022
Skills
Team collaboration and leadership
Interests
Soccer, Team management, tactical management
Timeline
Junior Auto Body Estimator
Craftsman Collision
10.2022 - Current
Motel Supervisor
Harbour Light Motel
06.2022 - 08.2022
Delivery Driver Team Leader
Hong Kong House Restaurant
01.2018 - 06.2022
Bachelor in Tourism Management - Tourism Management
Vancouver Island University
01.2017 - 06.2022
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