DENNIS UMANSKY
Burnaby,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to increase units per month, sales and promote organizational efficiency. Uses team-based decision-making skills and sound judgment to positively impact company success and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Craftsman Collision
08.2017 - Current
- Ensure vehicles are repaired efficiently, correctly and in a timely manner.
- Write estimates, order parts and build repair files for while following vital insurance guidelines.
- Establish excellent relationships with each customer.
- Create a good rapport with ICBC by following guidelines and paying attention to detail when creating repair plans.
- Take the place of the manager when they are away from the body shop.
- Maintain good employee safety procedures under WorkSafe BC guidelines.
- Focus on weekly, monthly and yearly sales targets and how best to achieve them.
Assistant Manager
Kirmac Collision & Autoglass
11.2021 - 11.2022
- Achieved an average of 110,000 in personal sales per month.
- Assisted in running body shop and took over manager and production duties when manager was away.
- Guided each customer from "cradle to grave" through the repair process while maintaining 5 star quality.
- Participated in a Leadership Training Program.
Customer Service Representative
Kirmac Collision & Autoglass
07.2016 - 08.2017
- Built and closed files.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with receiving and returning parts.
- Began learning estimating.
- Managed office every Saturday.
Security Professional
Securiguard
11.2013 - 07.2015
- PERMANENT SITE: WorkSafe BC
- Access control, interior and exterior patrol, front desk concierge work, phone calls, radio protocols, medical response.
Education
Computer Systems Technology -
British Columbia Institute of Technology
Burnaby, BC08.2014
High School Diploma -
Hugh Boyd Secondary School
Richmond07.2012
Skills
- 9 years Customer Service experience
- 2 years Retail Sales experience
- 3 years Management experience
- Assisted in teaching estimating to new hires
- Fluent in Russian
- Proficient in Mitchell & Audatex
- Typing speed: 60 WPM ICBC Express Training
Accreditation
- CPI Non-Violent Crisis Intervention
- Dale Carnagie Manager Leadership Training
- Autobody Collision Estimating Level 1 & 2
- ICBC Express Training
Languages
Russian
Native or Bilingual
Timeline
Assistant Manager
Kirmac Collision & Autoglass
11.2021 - 11.2022
Assistant Manager
Craftsman Collision
08.2017 - Current
Customer Service Representative
Kirmac Collision & Autoglass
07.2016 - 08.2017
Security Professional
Securiguard
11.2013 - 07.2015
Computer Systems Technology -
British Columbia Institute of Technology
High School Diploma -
Hugh Boyd Secondary School
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