Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney Klein

Fresno

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Panera Bread
09.2016 - Current
  • Prioritized daily tasks , leading to on time completion
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Optimized staff schedules for over 45 employees
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members so we had a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.

Education

High School Diploma -

Clovis Adult Education
Clovis, CA

Skills

  • Staff management
  • Operations management
  • Staff development
  • Adaptability
  • Training and development background
  • Customer relationship management
  • De-escalating Situations
  • Coaching
  • Training and development skill
  • 9 years customer service experience
  • Staff hiring
  • Scheduling

Certification

Certified in serve safe food handling and sanitation


Timeline

Assistant General Manager

Panera Bread
09.2016 - Current

High School Diploma -

Clovis Adult Education

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Sydney Klein